Lewis Hoffman
Design and Engineering
General Operations
Product Support
Purpose:
Build the software the world needs to unleash evolution and empower purpose in organizations
-
3rd Party Technical Services Steward
Purpose:
Totally buttoned-up 3rd-party administration of technical services to maintain business continuity of GlassFrogAccountabilities:
- Publishing a list internally of third-party services that GlassFrog is integrating with in the product codebase, including how the account is being paid
- Adding and removing user accounts from third-party services used by GlassFrog
- Publishing authorized budget for outside services
- Administering paid third-party technical services used by GlassFrog
-
Accountabilities:
- Evolving defined processes as productivity improvements are identified
- Scheduling and maintaining meetings to support the agile development processes defined by @Agilator
- Defining and maintaining agile software development processes within @Design and Engineering, including recurring meeting agendas
- Coordinating the ShapeUp process including maintaining the ShapeUp calendar and facilitating the ShapeUp meetings
-
Accountabilities:
- Planning and executing large infrastructure investments and improvements.
- Reviewing PRs and providing feedback to Developers on request
- Providing feedback on suitability of developer-initiated infra stories
- Blocking or escalating work on any developer-initiated infra stories that seem harmful or overly wasteful
- Providing ad-hoc technical leadership as opportunities present themselves
- Integrating objections from @Product Vision to potential investments for improving development capacity, before committing to those investments
- Supporting @Developer in using defined source control systems effectively and efficiently
- Soliciting and integrating feedback from other @Architect role fillers on design and execution of large infrastructure changes
- Maintaining and prioritizing the Pivotal Tracker Infra project backlog
- Publishing architectural guidelines for @Developer to follow
-
Domains:
- Features in beta
Accountabilities:
- Coordinating development activity of beta features
-
Accountabilities:
- managing & optimizing CI configuration
- maintaining and improving stability and performance of builds
- responding to bundle-audit failures and other emergent sources of build failure
-
Accountabilities:
- Administering DNS
- Establishing and maintaining security of hosted infrastructure
- Defining, maintaining, and evolving the hosted infrastructure enabling GlassFrog functionality
- Installing and integrating backend email infrastructure
-
Accountabilities:
- Supporting @Developer with web app deploys and rollbacks as needed
- Running rake tasks on production at the request of @Developer
- Notifying @Ribbiting Communications when functionality is about to ship and when it has been shipped
- Defining, implementing and publishing deployment processes for hosted environments
- Triaging infrastructure issues in the development pipeline on request
-
Developer
Purpose:
Satisfy the customer through early and continuous delivery of truly valuable softwareAccountabilities:
- Monitoring and triaging issues reported in #bugs-og that are urgent or likely resulted from work you as an individual developer introduced
- Reviewing open pull requests at the request of other @Developer role-fillers
- Advising @L2 Support on technical fixes for customer issues
- Notifying @Ribbiting Communications when functionality has been deployed
- Orienting new @Developer role fillers on GlassFrog functionality upon request
- Testing new functionality before deploying it to production
- Prioritizing critical bugs above other new stories, then fast-tracking fixes and shepherding them to resolution once pulled
- Participating in team processes defined by @Agilator
- Following architectural guidelines published by @Architect
- Deploying functionality that they have merged into master to production, or coordinating the deployment and the running of necessary scripts for said functionality within 2 business days of merging it in
- Attempting to reproduce bugs at the request of @QA
- Implementing GlassFrog user stories, bug fixes, and chores to improve the product and GlassFrog operations
- Adding infra stories to get rid of dead code as observed
- Sharing development challenges with other @Developer role fillers as challenges arise in their development work
- Delivering bugs and stories in a testable state before triggering @QA to test them
- Providing projections on availability to pull critical bugs on request
- Coordinating with @Beta Feature Owner when working on bugs or features that are currently in beta
-
Accountabilities:
- Informing Privacy Compliance Coordinator as soon as any breach of personal data is suspected
- Assessing Red Alert reports on slack and providing information on the status of related fixes, including acknowledging the initial report, providing updates on status, and confirming when they're complete
- Triaging and resolving environment service degradations
- Updating the status page when we have scheduled maintenance or unplanned downtime
-
Accountabilities:
- Developing ShapeUp pitch documents and presenting them during the betting process
- Tracking pitch progress during the build cycle and scoping feature to match the commit
- Accepting pitch user stories in Pivotal Tracker
-
Professional Services Steward
Purpose:
High velocity of change through healthy and quality contracted professional servicesAccountabilities:
- Serving as a liaison to contractors
- Finding and establishing high quality contracted professional services upon request
- Monitoring and maintaining healthy and effective contracted professional services relationships
- Tracking spending on contracted professional services against approved spending authorizations
-
Accountabilities:
- Identifying potential security threats to GlassFrog and customer data
- Championing security issue fixes through the process
- Scanning for security holes and known vulnerabilities on a regular basis
- Informing @Privacy Compliance Coordinator as soon as any breach of personal data is suspected
- Documenting, reviewing and updating security configuration standards
- Performing reviews to validate compliance with documented standards.
- Responding to requests about GlassFrog security
-
Accountabilities:
- Scanning for security holes and known vulnerabilities on a regular basis
- Monitoring application performance, and triaging or submitting critical bugs for significant performance regressions or problems
- Observing the logs for errors frequently, preferably every day, and alert the team if something got worse
- Providing metrics about GlassFrog's performance that can be shared with customer organizations
-
Accountabilities:
- Defining a technical screening process for candidates for roles requiring technical software development related skills
Purpose:
Our Essence is: GlassFrog is the morning sun, breaking dawn with radiant clarity.
Our Blessing is to provide the spark of insight that ignites the fire of evolution.
Our Mission is to transform every organization into a sanctuary of clarity, passion, and purpose.
Our Message is: Organizational life can be so much better. Lack of clarity is the root of organizational pain, and you can’t optimize what isn’t clear to start with. Creating organizational clarity enables change, and change enables evolution; and once you’ve unleashed evolution in your company, progress isn't just possible, it's unstoppable.
Note: GlassFrog uses the purpose discovery framework and four aspects of purpose from Tim Kelley's book "True Purpose".
-
Compensation Guardian
Purpose:
Fair relative compensation levels, aligned with @Compensation_Architect's guidanceAccountabilities:
- Sharing perspectives on request about criteria that would be meaningful to them in considering compensation comparisons (e.g. comparable archetypes, location, company size, include benefits?, etc.)
- Assessing proposals for compensation placements against other existing placements, and against the general guidance published by @Compensation Architect
- Providing feedback to partners upon request after their compensation proposals have received a vote
-
Partnership Assessor
Purpose:
Requisite partner/org relationships consummated, and requisite transitions enactedAccountabilities:
- Interviewing new Partner candidates and assessing whether to invite them into the partnership, upon request of any relevant Role
- Assessing Partners for continued partnership during scheduled Partnership Reviews
- Sharing information and context at an appropriate moment about partners transitioning out of the organization
- Assessing partnership grant proposals
-
Partnership Steward
Purpose:
A healthy tribe and tribe space for GlassFrog, where partners thrive while contributing their giftsAccountabilities:
- Assessing nominees for the @Partnership Steward role
Purpose:
Easy onboarding, smooth operations, delighted customers
-
Accountabilities:
- Updating feature flags settings upon request of @Customer Support
- Evaluating the severity of Freshdesk tickets escalated to L2 and assisting @Customer Support in shepherding potentially critical bugs to a timely resolution
- Triaging user-reported issues after @Customer Support has attempted to find a reproduction
- Handling complex imports at the request of @Customer Support during customer onboarding
- Arranging successive role filler(s) to avoid coverage gaps.
- Updating customers on the status of technical issues that have been escalated to @Design and Engineering for resolution.