Christoph Deiters
Board of Directors
General Company Circle
Support Ops
Marketing
Visualisation Academy
People Operations
SBB
In- and Outbound Communications
Backoffice
Product Development
Production
Purpose:
Spark meaningful change in the human habitat through impactful visuals
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Accountabilities:
- There are no accountabilities defined for this role.
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General Company Circle
Purpose:
Spark meaningful change in the human habitat through impactful visualsAccountabilities:
- Creating and updating financial projection for the coming year and informing @Board_Circle if the resulting revenue differs more than 10% from the planned quarterly revenue
- Maintaining a culture for a working environment that is both healthy for the people and ensures the sustainable development of the company
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Domains:
- All governance records of the Circle
Accountabilities:
- Scheduling regular Tactical Meetings for the Circle
- Capturing and publishing Tactical Meeting outputs
- Scheduling Governance Meetings for the Circle
- Capturing and publishing the outputs of the Circle’s Governance Process
- Interpreting the Constitution and anything under its authority upon request
Purpose:
Spark meaningful change in the human habitat through impactful visuals
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Backoffice
Purpose:
Smooth operation of the company through efficient administrative, financial, and operational managementAccountabilities:
- There are no accountabilities defined for this role.
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Accountabilities:
- There are no accountabilities defined for this role.
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Visualisation Academy
Purpose:
Outstanding Internal and External Training and Tools for the Art and Technology of VisualisationAccountabilities:
- Designing trainings and workshops to introduce visualisation tools and develop the skills needed to practice the art of visualisation for internal and external customers
- Marketing training and software offerings to the public
- Maintaining, feeding, running website for course offerings
- Maintaining, feeding, running website for software offerings
- Producing training material for internal training in such a way, that it can also be used to build learning paths for external customers
- Monetising on Nightnurse Images internal training material through reformatting, marketing and selling internal training to external customers
Purpose:
High-quality tools and efficient processes to support production
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Accountabilities:
- Researching methods to deal with work that could be automated
- Holding workshops with best practices regarding efficiency
- Writing and editing scripts to automate tasks
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Accountabilities:
- Processing library items according to the quality standards as defined by @General Company Circle and priorities as defined by @Library Coordinator
- Adding new items to the library from the "not done" folder as well as from the "original files" folder
- Removing items that are of poor quality or not useable
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Domains:
- All governance records of the Circle
Accountabilities:
- Scheduling regular Tactical Meetings for the Circle
- Capturing and publishing Tactical Meeting outputs
- Scheduling Governance Meetings for the Circle
- Capturing and publishing the outputs of the Circle’s Governance Process
- Interpreting the Constitution and anything under its authority upon request
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Accountabilities:
- Solving technical issues with the production software and its related plugins
- Maintaining documentation for software
- Updating best practice for software on a regular basis
- Creating and maintaining software template files and guidelines for file structures
- Monitoring updates of relevant software and its related plugins and initiating updates to newer versions
Purpose:
Creating an overarching and attractive brand image representing Nightnurse Images
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Accountabilities:
- Creating and maintaining online and offline marketing campaigns
- Tracking return on ad spend (ROAS)
- Creating and maintaining landing pages on our website for online advertising campaigns
- Creating, maintaining, and optimizing (SEO) our Search Engine Marketing (SEM) and Search Engine Advertising (SEA)
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Brand Identity
Purpose:
Brand Image and external Perception of the Organization developed and sharpenedAccountabilities:
- Developing and maintaining the organization's branding strategy in collaboration with relevant roles, ensuring alignment with the organization's purpose, values, and vision.
- Maintaining a strong understanding of industry trends and best practices in branding and incorporating them into the organization's branding strategy.
- Fostering a culture of brand awareness and ownership throughout the organization
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Accountabilities:
- - Evaluating and supplying business data for insight driven decision making.
- - Providing accurate and up-to-date contact data for reaching out to customers
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Domains:
- All governance records of the Circle
Accountabilities:
- Scheduling regular Tactical Meetings for the Circle
- Capturing and publishing Tactical Meeting outputs
- Scheduling Governance Meetings for the Circle
- Capturing and publishing the outputs of the Circle’s Governance Process
- Interpreting the Constitution and anything under its authority upon request
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Accountabilities:
- Creating a concept for profile pictures
- Organizing and taking partner-profile images
- Adding new text and partner photos to the "Team" section on our website
- Exchanging text and partner photos to the "Team" section on our website
- Removing partner profiles from the "Team" section on our website when they are leaving the team
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Accountabilities:
- Maintaining relationship with website developer to have Nightnurse requirements met
- Improving the look and feel of our website
- Maintaining the "Profile" section on our website
- Maintaining the "Contact" section on our website
Purpose:
Outstanding Internal and External Training and Tools for the Art and Technology of Visualisation
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Accountabilities:
- Preparing annual financial reports
- Providing management accounting reports for circle
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Circle Lead
Purpose:
Outstanding Internal and External Training and Tools for the Art and Technology of VisualisationAccountabilities:
- There are no accountabilities defined for this role.
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Accountabilities:
- Welcoming attendees
- Supplying snacks and drinks
- Organising lunch venues
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Domains:
- All governance records of the Circle
Accountabilities:
- Scheduling regular Tactical Meetings for the Circle
- Capturing and publishing Tactical Meeting outputs
- Scheduling Governance Meetings for the Circle
- Capturing and publishing the outputs of the Circle’s Governance Process
- Interpreting the Constitution and anything under its authority upon request
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Accountabilities:
- Developing the website into an e-commerce platform
- Maintaining a relationship with external developers
Purpose:
Clear, healthy and lasting partnerships
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Holacracy Cat
Purpose:
Circles operating self-sufficiently according to the rules and principles of HolacracyAccountabilities:
- Supporting and advising Lead Links of new circles in defining a minimally sufficient initial structure of roles and (if applicable) subcircles
- Preparing and delivering kickoffs, trainings, and workshops for new circles
- Modeling and gradually handing over the roles of Facilitator and Secretary in the tactical and governance meetings of new circles
- Coaching circles and partners in the rules and principles of Holacracy
- Training and coaching Facilitators, Secretaries, Lead Links, and Rep Links
- Monitoring circles’ development towards mature self-organization and sensing and processing tensions and restraining forces
- Monitoring founders during transition away from board meeting
- Monitoring changes in the official Holacracy constitution and adopting new versions
- Helping Nurses to articulate their tensions into Holacracy-conform Governance
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Accountabilities:
- Supporting Partners to find a professional development path
- Assisting partners to build perspective on tension processing pathways including differentiating tensions best processed personally versus organizationally
- Initiating conversations with new Partners to provide guidance on their transition into the company
- Holding regular talks with Partners about their personal development plans
Purpose:
All IT stuff taken care of
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Domains:
- IT Infrastructure (Hardware: Server, Network)
Accountabilities:
- Maintaining and evolving IT network infrastructure
- Establishing a clean and accessible folder structure for role documents
- Creating regular backups of our servers
- Providing a system for e-mail and phone
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Accountabilities:
- Administrating software licenses and online services
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Accountabilities:
- There are no accountabilities defined for this role.
Purpose:
Accounting, handling financial transactions and financial forecasting
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Accountabilities:
- Providing means to make financial transactions to the company (bank account)
- Giving out credit cards where needed and terminating them
- Transferring money to pay invoices and salaries
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Accountabilities:
- Keeping our financial book records up to date and consistent
- Preparing monthly and quarterly financial reports
- Responding to questions from external bookkeepers
- Allocating unassigned debtors
- Checking and approving bookings in the RunMyAccounts workflow
- Checking and approving quarterly VAT reports that are pre-processed from our external bookkeepers
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Accountabilities:
- There are no accountabilities defined for this role.
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Accountabilities:
- Facilitating the Circle’s regular Tactical Meetings
- Facilitating the Circle’s Governance Process
- Triggering new elections for the Circle’s elected Roles after each election term expires
- Auditing a Sub-Circle’s meetings and records on request and declaring a Process Breakdown if one is discovered
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Accountabilities:
- Creating an annual financial forecast (Operative Plan) and keeping it up to date
- Creating and updating a forecast that shows our available liquidity for the upcoming month
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Accountabilities:
- Processing inbound supplier invoices (scanning and/or sending invoices to external bookkeeper)
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Domains:
- All governance records of the Circle
Accountabilities:
- Scheduling regular Tactical Meetings for the Circle
- Capturing and publishing Tactical Meeting outputs
- Scheduling Governance Meetings for the Circle
- Capturing and publishing the outputs of the Circle’s Governance Process
- Interpreting the Constitution and anything under its authority upon request
Purpose:
Unspecified
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Accountabilities:
- There are no accountabilities defined for this role.
Purpose:
Successful sales for our client's needs
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Accountabilities:
- Responding to project requests forwarded by @Closer Distribution
- Setting up the collaboration platform on time for accepted projects
- Passing on existing project related information from customer to @General Company Circle
- Collecting and capturing up-to-date customer information
- Preparing, sending out accurate proposals and adjusting them, if needed, until project start
- Checking and sending out invoices that match the delivered services
- Inquiring and processing client feedback
- Capturing information on client complaints in Vertec
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Accountabilities:
- Creating and evolving pricing system for our services by integrating ideas from the @General Company Circle
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SBB
Purpose:
strengthen and expand relationships with SBB, ensuring their ongoing satisfaction and loyaltyAccountabilities:
- There are no accountabilities defined for this role.
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Accountabilities:
- Creating and maintaining content and texts of our business proposal templates
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Accountabilities:
- Creating a first direct contact with potential clients and reaching out to high-potential leads to personally present our products and services.
- Engaging with potential new customers to find out exactly what they want.
- Showing potential customers how we could meet or exceed their expectations.
- Handing off new customers to @Closer for the contract once they have decided to place an order.
- Building relationships from opportunities
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Accountabilities:
- There are no accountabilities defined for this role.
Purpose:
Inbound and outbound customer communication handled
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Accountabilities:
- There are no accountabilities defined for this role.
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Accountabilities:
- Setting up our main number so that it is available during office time
- Setting up an answering machine for times when the office is closed
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Accountabilities:
- Answering to inbound calls to our main line
Purpose:
Smooth operation of the company through efficient administrative, financial, and operational management
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Accountabilities:
- Deciding on required project load to achieve financial targets (according to Operative Plan)
- Identifying open proposals and requesting Follow-Ups from @General Company Circle
- Defining holiday blockage for periods with high project load or many absences
- Checking if projects are cleaned up that should have been finished and passing information on to @Support Ops
- Monitoring our planned revenue for the upcoming weeks and informing other roles about it
- Displaying times of high workload over the last five years in the dashboard
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Circle Lead
Purpose:
Smooth operation of the company through efficient administrative, financial, and operational managementAccountabilities:
- There are no accountabilities defined for this role.
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Accountabilities:
- There are no accountabilities defined for this role.
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Accountabilities:
- Reading and processing the general Nightnurse Images inbox (beeper@nightnurse.ch), answering requests to confirm receipt and relaying to appropriate role
- Answering the main office phone and making sure the main number is attended to during business hours
- Arranging answerphone outside of business hours on special occasions
- Emptying letterbox on a daily basis
- Arranging deputy if unavailable
- Sending out mail
- Configuring the main office phone line
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Domains:
- Insurance contracts
Accountabilities:
- Selecting, contracting and revisiting insurance contracts for all necessary insurances
- Defining the calculation of the contribution into the Pensionskasse
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Accountabilities:
- Contributing to update of GTCs and legal questions
- Evolving company contracts
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Domains:
- Vertec programming settings
Accountabilities:
- Analyzing data and pitching outputs to other roles
- Evolving and providing a system that keeps track of all projects, time tracking and contacts
- Sharing newly created functions and features in Vertec with affected roles
- Solving issues with Vertec
- Maintaining and updating Nightnurse Dashboard
- Collecting all our finished projects in the 'Complete Works'
- Updating the internal projects & phases in Vertec to correspond with the roles in Glassfrog
Purpose:
Drive service innovation and enhance production processes, ensuring market competitiveness and client satisfaction
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Accountabilities:
- Creating and updating export guidelines for clients
- Assisting in case of problems with client files
- Creating and updating import guidelines for @General Company Circle
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Accountabilities:
- Implementing and evolving tools that support a flawless collaboration with the customer
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Accountabilities:
- Providing a system to collect feedback after project completion and making it available
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Domains:
- Visual Workflow
Accountabilities:
- Developing and maintaining product definitions for our products (from rough outline/concept to the detailed specifications)
- Maintaining the product section on our website
- Defining tagging guidelines for our products on our website
- Maintaining and updating a visual representation (eg. Visual Workflow) for clients to better understand our process
Purpose:
High-end visuals that captivate customers, created through a streamlined, efficient process
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Accountabilities:
- Creating visual content for projects by following through the production process
- Archiving completed project files
- Adding valuable new assets from the project to the relevant library folder
- Capturing internal feedback on projects
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Project Lead
Purpose:
Excellent service and clear communication that transcend customer expectationsAccountabilities:
- Receiving and verifying client feedback
- Working towards customer expectations
- Keeping track of project budget and communicating budget issues with @Closer and @Visualizer, informing the client if out-of-scope requests lead to additional costs before doing them
- Communicating externally with the client and internally with the project team
- Updating Project Timeline in Vertec when changed and announcing it in #project_coordination in slack