General Company / History / General Company Governance Meeting of Jan 11, 2015, 6:05pm

General Company Governance Meeting Minutes

Held on: January 11, 2015, 6:05pm
Secretary: Brian Robertson

Added: Meta-CR

Purpose added:
  • Efficient, effective, and authentic responses to general inquiries
Accountability added:
  • Assigning partners to and removing partners from the @Customer_Relations role
Accountability added:
  • Defining and reporting useful metrics around customer inbound message processing and response
Accountability added:
  • Defining and optimizing systems and processes for customers to submit inquiries to HolacracyOne, and for @Customer_Relations to process them
Domain added:
  • Role assignments for @Customer_Relations

Made changes to: Community Outreach

Accountability removed:
  • Defining standard inboxes for inquiries and requests to the organization
Accountability added:
  • Orchestrating efforts to leverage the Holacracy Book, and publishing key initiatives and progress internally to HolacracyOne

Made changes to: Customer Relations

Accountability changed:
  • Triaging inbound messages to organizational inboxes, including to any standard inbox defined by @Community_Outreach , @Meta-CR, and routing or responding to messages as-appropriate

Policy added: Creating Public-Facing Accounts

Policy added:
  • No role may create new public-facing accounts that are typically messaged (e.g. a Twitter account, e-mail address, etc.), without first notifying @Meta-CR.

Policy changed: Project Prioritization Using Value/ROI

Text changed:
  • Any estimates of "Effort" and "Value" entered in GlassFrog must follow the Fibonacci exponential sequence: 1, 2, 3, 5, 4, 8, 13, 16, etc. If a Value of a Project has been specified in GlassFrog by a Lead Link, then the ROI calculated from it shall be considered the official Lead Link prioritization.