General Company / History / General Company Governance Meeting of Jul 14, 2012, 12:22pm

General Company Governance Meeting Minutes

Held on: July 14, 2012, 12:22pm
Secretary: Brian Robertson

Made changes to: Customer Relations

Accountability added:
  • Building and publishing an online knowledge-base which answers common inquiries
Accountability removed:
  • Facilitating the sale of event registrations for the organization's trainings and events, and recording any manual registrations in the organization's registrant tracking system
    o Triggered Action (Upon sale of a group registration): Collect and capture basic contact info on each person in the group from the primary registrant, and associate each individual with the event in the event registration database.
    o Triggered Action (Upon registration to event with pre-requisites): Verify registrant meets pre-requisites, or contact them to educate and discuss options
Accountability changed:
  • Defining standard inboxes for inquiries and requests to the organization, triaging inbound messages to those inboxes, building standard responses to common inquiries, responding based on standard responses when appropriate, and routing or escalating inquiries outside of as-appropriate
    standard responses which don't seem to warrant a "no"
    o Metric: Oldest open case's date/length-open
Role changed:
  • Holacracy Education

Made changes to: Technology Platform Product Manager

Accountability changed:
  • Developing and maintaining the organization's web-based database core website platform & workflow systems and integration links & platforms, to it, and evolving them to integrate the needs of various stakeholders
Domain changed:
  • The organization's registration tracking systems & technical platformplatforms
Domain removed:
  • The organization's lead & opportunity tracking systems & platforms
Domain removed:
  • The organization's Contact information & relationship tracking systems & platforms

Made changes to: Content & Outreach

Accountability changed:
  • Promoting Building awareness of the organization's products and services via the organization's primary public website and social media channels, in alignment with the strategy, direction, strategy and any specific copy direction provided by each business unit
Accountability added:
  • Editing content for proofreading and clarity upon request from any roles publishing to the organization's website

Made changes to: Operations

Accountability changed:
  • Selecting and maintaining core logistical infrastructure systems, services, and vendors, including a phone voicemail system, an e-mail system, & intranet systems.systems
Accountability removed:
  • Planning travel logistics and making appropriate bookings upon request from other GCC roles
Accountability changed:
  • Handling all logistical tasks necessary to expedite the onboarding/offboarding of Circle Members Partners joining/leaving the organization
Accountability changed:
  • Defining usage standards and providing access to shared formally-defined infrastructure to sub-circle systems as-appropriate, and roles upon requesthelping users troubleshoot access issues as-needed
Accountability removed:
  • Helping GCC circle members troubleshoot access issues to formally-defined infrastructure systems

Made changes to: Holacracy Education

Domain added:
  • Event registration management processes
Domain added:
  • Content on the organization's website describing @Holacracy_Education offerings

Policy added: Messages from LHP's

Policy added:
  • Before processing any request from a member of an LHP organization, all Roles (except the Licensing Circle itself) must first clarify whether the request came from a defined role within HolacracyOne, and if so which one, or from the LHP organization itself, whether via the representative appointed from that organization into H1 to represent the LHP (the "LHP Rep Link"), or from another role within the LHP organization. Requests coming from the LHP organization shall be treated as inbound communications from an important external client across HolacracyOne's organizational boundary.