General Company / History / General Company Governance Meeting of Mar 12, 2012, 1:10pm

General Company Governance Meeting Minutes

Held on: March 12, 2012, 1:10pm
Secretary: Brian Robertson

Made changes to: Community Engagement

Name changed:
  • Community EngagementCustomer Relations
Accountability changed:
  • Triaging inbound Defining standard inboxes for customer inquiries or requests, and requests to the organization, triaging inbound messages to those inboxes, building standard responses to common inquiries, responding based on standard responses when appropriate, and routing or escalating inquiries outside of standard responses which don't seem to warrant a "no"
    o Metric: Oldest open case's date/length-open
Accountability removed:
  • Engaging with individual members of HolacracyOne's broader ecosystem through social media and other appropriate channels
    o Triggered Action (When someone posts to one of the organization's social media accounts): Route or respond appropriately
    o Triggered Action (When posts are made to the CoP forums): Review post, route if appropriate, and consider responding

Made changes to: Content & Outreach

Accountability added:
  • Engaging with HolacracyOne's broader ecosystem through social media and other appropriate channels, and when inquiries or requests result from the engagement, either responding or routing to @Customer_Relations

Made changes to: Facilitator

Election:
  • Deborah Boyar until Dec 9, 2012, replacing Karl Higley

Made changes to: IP Usage Monitor

Election:
  • Olivier Compagne until Dec 9, 2012, replacing Tom Thomison

Made changes to: Operations

Accountability changed:
  • Selecting and maintaining core logistical infrastructure systems, specifically services, and vendors, including a phone voicemail system, an e-mail system, & intranet systems.

Policy changed: Advances for Infrastructure Improvements

Title changed:
  • Advances for Infrastructure ImprovementsMembership Requirements
Text changed:
  • Any P-Unit-holding member Partner of HolacracyOne may take an advance against future guaranteed draws partnership distributions solely for the purpose of funding infrastructure improvements necessary purchases to meet or maintain compliance with the infrastructure requirements set out of membership in the Member Grant Agreement. Organization. Such advance shall be limited to a maximum of one advance per calendar year and an advanced amount not to exceed 60% of such member’s monthly draw, or, if such draw is documented to be higher in the fourth month following the date of such draw, then 60% of such higher draw amount. HolacracyOne shall reclaim any amounts so advanced by deducting the amount of such advance from such member’s monthly draw in three equal monthly installments beginning with the draw issued in the fourth month following the month in which such advance was taken. Notwithstanding the foregoing, no advance shall be allowed to cross a calendar-year boundary, and thus HolacracyOne shall reclaim the full amount of any remaining outstanding advances from the last draw issued during a calendar year.

Policy added: Prioritization of Processing

Policy added:
  • Circle Members shall generally prioritize processing messages from other circle members over execution of non-calendared items, provided such messages were sent to a standard inbox of that circle member; and, for explicit requests, such processing shall include responding with how the request was processed.