General Company / History / General Company Governance Meeting of Dec 8, 2011, 3:36pm

General Company Governance Meeting Minutes

Held on: December 8, 2011, 3:36pm
Secretary: Brian Robertson

Made changes to: Circle Rep

Election:
  • Brian Robertson until Jun 12, 2012

Added: Content & Outreach

Accountability added:
  • Developing & publishing Holacracy™ content to the world
Purpose added:
  • Reveal the natural beauty of Holacracy™ to the world
Domain added:
  • Messaging of Holacracy™ in the world
Domain added:
  • The Organization's web & social media presence
Domain added:
  • Materials, information, & programs that convey Holacracy™
Domain added:
  • Promotional functions & processes of HolacracyOne

Made changes to: GlassFrog Circle

Accountability removed:
  • Developing and offering content, platforms, and products to support the practice of Holacracy
Name changed:
  • Support Tools BusinessGlassFrog Circle
Purpose changed:
  • Make available content, platforms, and products to support the practice of HolacracyMake Holacracy™ easier and more powerful through software
Domain changed:
  • The overall business vision, business model, financial model, product development, and marketing presentation for HolacracyOne's platforms and software platform product offerings for the support of HolacracyHolacracy™ practice

Made changes to: Secretary

Election:
  • Brian Robertson until Jun 12, 2012

Made changes to: Holacracy Spokesperson

Accountability changed:
  • Delivering Holacracy presentations upon request from PR Coordinator or Marketing & PRAssessing invitations for Holacracy speaking opportunities presented by other roles, and accepting or declining those invitations based on impact vs. cost analysis

Made changes to: Community Engagement

Accountability changed:
  • Facilitating the sale of event registrations for the organization's trainings and events events, and tracking such registrations within the pricing an appropriate systemmodel established by Training Business.

    o Triggered Action (Upon sale of a group registration): Collect and capture basic contact info on each person in the group from the primary registrant, and associate each individual with the event in the event registration database.
    o Triggered Action (Upon registration to event with pre-requisites): Verify registrant meets pre-requisites, or contact them to educate and discuss options
Accountability added:
  • Cultivating relationships with those seeking service or information exchange with the organization
Accountability removed:
  • Maintaining the organization's customer information system and processes, and executing on those processes to properly administer customer inquiries and track leads & contacts.
    o Triggered Action (Upon Inbound Query or Request): Field inbound message or route within the organization as-appropriate
    o Metric: Oldest open case's date/length-open
Accountability removed:
  • Creating and maintaining a knowledgebase of Community Engagement-related known issues, known solutions, and FAQ's.
Accountability removed:
  • Publishing appropriate information from the knowledgebase in a manner easily-accessed by customers
Accountability added:
  • Triaging inbound customer inquiries or requests, building standard responses to common inquiries, responding based on standard responses when appropriate, and routing or escalating inquiries outside of standard responses which don't seem to warrant a "no"
    o Metric: Oldest open case's date/length-open
Domain changed:
  • Client relationships and client data within day-to-day operationsSystems & Processes for Tracking Relationships & Registrations

Made changes to: Implementation Business

Domain added:
  • Materials & tools that support the implementation of Holacracy™