General Company Governance Meeting Minutes
Held on: October 17, 2016, 6:07pm
Secretary: Brian Robertson
Added: CRM-erator
Purpose added:
- Sales leads transparent and accessible
Accountability added:
- Maintaining a Customer Relationship Management (CRM) system for relationship management
Accountability added:
- Migrating data from current systems
Accountability added:
- Sharing CRM system updates with users
Accountability added:
- Optimizing processes for sales lead tracking
Made changes to: Outreach
Accountability removed:
- Selecting, administering, and supporting the usage of a help desk support ticket platform for inbound support requests to the company
Domain removed:
- HolacracyOne's general help desk system & settings
Made changes to: Help Desk Admin
Moved into circle:
- General Company Circle
Accountability removed:
- Assigning partners to and removing partners from the @HolacracyOne_Ambassador role
Accountability changed:
Onboarding new @HolacracyOne_Ambassador Role-fillersOnboarding new agents into customer service ticketing platform
Domain removed:
- Role assignments for @HolacracyOne_Ambassador
Made changes to: Holacracy Training
Accountability added:
- Collecting and sharing photographs, brief videos, and/or quotes with @Outreach or in @Outreach-specified channels in real-time during live events
Policy changed: Outsiders in Slack
Text changed:
You may only add external parties to a Slack channel specifically designated for outside guests, and only after you've announced they'll be added on the #general channel.
A contractor is considered an external party unless the contractor (a) is engaged to serve as a Partner (regardless of the legal construct underpinning the relationship), and thus may actually fill roles and represent them in governance, and (b) has an NDA in place with HolacracyOne and has followed any onboarding steps defined by @Operations.