Christopher Saller
Board of Directors
General Company Circle
Marketing
People Operations
In- and Outbound Communications
Partner Contracts
Backoffice
Production
Purpose:
Spark meaningful change in the human habitat through impactful visuals
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Accountabilities:
- There are no accountabilities defined for this role.
Purpose:
Spark meaningful change in the human habitat through impactful visuals
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Domains:
- Partner Contracts
Accountabilities:
- Administering all legal requirements for Partners
- Designing and updating legal agreements for alignment of People and Organization Contexts
- Providing support for Partners to navigate self-organizing practices
- Providing supplies that support the wellbeing of Partners in their capacity as Role Fillers
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Accountabilities:
- Aligning sales activities across circles
- Monitoring sales in accordance with the financial goals of the company
- Optimizing sales activities and offerings in accordance with customer needs
- Selling and optimizing our products (setting prices, sending out and adapting proposals, checking invoices)
- Handling all client requests
- Sending out project invoices according to the guidelines by @Finance ("Invoicing Guidelines" in Notion)
Purpose:
Creating an overarching and attractive brand image representing Nightnurse Images
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Brand Identity
Purpose:
Brand Image and external Perception of the Organization developed and sharpenedAccountabilities:
- Developing and maintaining the organization's branding strategy in collaboration with relevant roles, ensuring alignment with the organization's purpose, values, and vision.
- Maintaining a strong understanding of industry trends and best practices in branding and incorporating them into the organization's branding strategy.
- Fostering a culture of brand awareness and ownership throughout the organization
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Accountabilities:
- Getting in touch with potential customers at social events
- Qualifying lead by following up on contacts established during events
- Handing off the qualified lead to @Sales Force
- Creating lists with appropriate contacts for events
- Maintaining relationships with non-clients
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Accountabilities:
- There are no accountabilities defined for this role.
Purpose:
Clear, healthy and lasting partnerships
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Accountabilities:
- There are no accountabilities defined for this role.
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Accountabilities:
- Designing, implementing, and evolving the Organization’s overall systems, guidelines & related processes for determining compensation.
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Domains:
- Social Agreement
Accountabilities:
- Designing and Updating the Social Agreement
- Scheduling and organizing the P&C Meeting
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Accountabilities:
- Facilitating individual sessions supporting partners to get clarity on personal and organizational aspects of their tensions
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Accountabilities:
- Facilitating the Circle’s regular Tactical Meetings
- Facilitating the Circle’s Governance Process
- Triggering new elections for the Circle’s elected Roles after each election term expires
- Auditing a Sub-Circle’s meetings and records on request and declaring a Process Breakdown if one is discovered
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Domains:
- Partner Employment Contracts
Accountabilities:
- Taking care of all Partner Contracts
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Partner Guide
for Günes DirekPurpose:
Guidance for Partners in Holacracy, People and Self-improvement processesAccountabilities:
- Supporting Partners to find a professional development path
- Assisting partners to build perspective on tension processing pathways including differentiating tensions best processed personally versus organizationally
- Initiating conversations with new Partners to provide guidance on their transition into the company
- Holding regular talks with Partners about their personal development plans
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Accountabilities:
- Assessing Partners for continued partnership during scheduled Partnership Reviews
- Sharing information at an appropriate moment about partners transitioning out of the organization
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Accountabilities:
- Creating job adds for hiring positions
- Updating Recruiting Pipeline as new applications come in
- Sending out first replys to new applications
- Interviewing new potential talents
- Evaluating applying talents and proposing them to Lead Links of affected circles and Contractor
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Accountabilities:
- Planning personnel strategies with and for all circles
- Planning seating arrangements
- Defining in which month we make use of Kurzarbeit and reduce peoples capacities
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Accountabilities:
- Confirming and processing holiday requests from all Nurses in exchange with @General Company Circle regarding Project Load
- Confirming and processing absences in accordance with vacation balance
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Domains:
- Partner Compensation
Accountabilities:
- Reviewing compensation change proposals from Partners
Purpose:
Successful sales for our client's needs
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Accountabilities:
- There are no accountabilities defined for this role.
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Accountabilities:
- Responding to project requests forwarded by @Closer Distribution
- Setting up the collaboration platform on time for accepted projects
- Passing on existing project related information from customer to @General Company Circle
- Collecting and capturing up-to-date customer information
- Preparing, sending out accurate proposals and adjusting them, if needed, until project start
- Checking and sending out invoices that match the delivered services
- Inquiring and processing client feedback
- Capturing information on client complaints in Vertec
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Accountabilities:
- Forwarding Proposal Requests to the most suitable @General Company Circle
- Responding to Requests if @General Company Circle is too busy to answer themselves
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Accountabilities:
- Collecting and documenting customer feedback from @Customer_Care and Feedback forms
- Capturing and sharing customer feedback with the partners involved in the project
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Accountabilities:
- Creating a first direct contact with potential clients and reaching out to high-potential leads to personally present our products and services.
- Engaging with potential new customers to find out exactly what they want.
- Showing potential customers how we could meet or exceed their expectations.
- Handing off new customers to @Closer for the contract once they have decided to place an order.
- Building relationships from opportunities
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Domains:
- All governance records of the Circle
Accountabilities:
- Scheduling regular Tactical Meetings for the Circle
- Capturing and publishing Tactical Meeting outputs
- Scheduling Governance Meetings for the Circle
- Capturing and publishing the outputs of the Circle’s Governance Process
- Interpreting the Constitution and anything under its authority upon request
Purpose:
Inbound and outbound customer communication handled
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Accountabilities:
- Calling back on missed calls to our main line
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Accountabilities:
- Channeling all inbound messages to beeper@nightnurse.ch to their best recipient
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Accountabilities:
- Answering to inbound calls to our main line
Purpose:
Partner contracts and employment fulfilled
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Accountabilities:
- There are no accountabilities defined for this role.
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Accountabilities:
- Checking and approving timesheets
- Exchanging expectations captured in partner contracts with relevant roles (e.g.Circle Leads)
- Addressing and reporting violation of contract
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Accountabilities:
- Administrating and maintenaining all contracts between partners and the organisation
- Negotiating partner contracts and initial salaries on behalf of the organisiation
- Communicating, clarifying and interpreting contract details between partners and the organisation
- Hiring new partners (following the Hiring Process)
- Updating Vertec on every contract change
- Holding annual appraisal talks
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Accountabilities:
- Facilitating the Circle’s regular Tactical Meetings
- Facilitating the Circle’s Governance Process
- Triggering new elections for the Circle’s elected Roles after each election term expires
- Auditing a Sub-Circle’s meetings and records on request and declaring a Process Breakdown if one is discovered
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Accountabilities:
- Organizing job references for partners when leaving or on demand
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Accountabilities:
- Securing legal compliance in all partner contracts
- Updating and maintaing terms of employment
Purpose:
Smooth operation of the company through efficient administrative, financial, and operational management
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Accountabilities:
- Deciding on required project load to achieve financial targets (according to Operative Plan)
- Identifying open proposals and requesting Follow-Ups from @General Company Circle
- Defining holiday blockage for periods with high project load or many absences
- Checking if projects are cleaned up that should have been finished and passing information on to @Support Ops
- Monitoring our planned revenue for the upcoming weeks and informing other roles about it
- Displaying times of high workload over the last five years in the dashboard
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Accountabilities:
- Providing the necessary amount of office space
- Corresponding with landlord and sharing information internally and with subtenants
- Handing out and taking office keys, tracking key ownerships
- Maintaining and providing office inventory
- Corresponding with subtenants
- Renting out unneeded space to subtenants
- Communicating with external cleaning firms
Purpose:
High-end visuals that captivate customers, created through a streamlined, efficient process
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Project Lead
Purpose:
Excellent service and clear communication that transcend customer expectationsAccountabilities:
- Receiving and verifying client feedback
- Working towards customer expectations
- Keeping track of project budget and communicating budget issues with @Closer and @Visualizer, informing the client if out-of-scope requests lead to additional costs before doing them
- Communicating externally with the client and internally with the project team
- Updating Project Timeline in Vertec when changed and announcing it in #project_coordination in slack