Purpose: Build the software the world needs to unleash evolution and empower purpose in organizations
  • Internationalization

    Purpose:

    Global adoption of Holacracy by delivering products for different languages and cultures

    Accountabilities:

    • Monitoring provider performance and providing feedback to improve quality
    • Triggering necessary processes to implement translated content for GlassFrog
    • Tracking and reporting on translation status of GlassFrog products
  • Onboarding designer

    Purpose:

    Glassfrog easy to learn and get started

    Accountabilities:

    • Maintaining onboarding tools and content in Glassfrog
  • Pitch Owner

    for Stripe, Shephard.js

    Purpose:

    Customer-valuable features added to GlassFrog

    Accountabilities:

    • Developing ShapeUp pitch documents and presenting them during the betting process
    • Tracking pitch progress during the build cycle and scoping feature to match the commit
    • Accepting pitch user stories in Pivotal Tracker
  • Professional Services Steward

    for Internationalization

    Purpose:

    High velocity of change through healthy and quality contracted professional services

    Accountabilities:

    • Serving as a liaison to contractors
    • Finding and establishing high quality contracted professional services upon request
    • Monitoring and maintaining healthy and effective contracted professional services relationships
    • Tracking spending on contracted professional services against approved spending authorizations
Purpose:

Our Essence is: GlassFrog is the morning sun, breaking dawn with radiant clarity.

Our Blessing is to provide the spark of insight that ignites the fire of evolution.

Our Mission is to transform every organization into a sanctuary of clarity, passion, and purpose.

Our Message is: Organizational life can be so much better. Lack of clarity is the root of organizational pain, and you can’t optimize what isn’t clear to start with. Creating organizational clarity enables change, and change enables evolution; and once you’ve unleashed evolution in your company, progress isn't just possible, it's unstoppable.

Note: GlassFrog uses the purpose discovery framework and four aspects of purpose from Tim Kelley's book "True Purpose".

  • Affiliate Manager

    Purpose:

    GlassFrog has well-equipped external affiliates and similar partners driving lots of delighted new customers

    Accountabilities:

    • Identifying and courting potential external sales affiliates and similar partners within the key target markets defined by @GlassFrog Marketing, and onboarding appropriate candidates into an affiliate program defined by @Business Manager
  • Business Manager

    Purpose:

    Enviable and continually improving business & financial performance

    Domains:

    • GlassFrog business model

    Accountabilities:

    • Defining standard pricing models for GlassFrog subscriptions and related services, and standard service level agreements and contract terms for such subscriptions that comfort the market and are practical to deliver upon
    • Creating & maintaining a pitch deck to support fundraising efforts
    • Defining & evolving a comprehensive set of metrics for @General Operations that make holistic business performance transparent and easy to grok
    • Driving the definition and regular review of OKRs for all roles in @General Operations, in alignment with any direction or constraints specified by its Circle Lead
    • Monitoring all @General Operations metrics & progress against OKRs and driving optimizations where practical, including challenging other role-fillers to find and enact creative ways to improve performance and supporting their efforts to do so
    • Defining an overall business model, deal terms, and contract(s) that enable GlassFrog sales affiliates to drive new business
  • Circle Rep

    Purpose:

    Tensions relevant to process in a broader Circle channeled out and resolved.

    Accountabilities:

    • Seeking to understand Tensions conveyed by Role Leads within the Circle
    • Discerning Tensions appropriate to process within a broader Circle that holds the Circle
    • Processing Tensions within a broader Circle to remove constraints on the Circle
  • Compensation Guardian

    Purpose:

    Fair relative compensation levels, aligned with @Compensation_Architect's guidance

    Accountabilities:

    • Sharing perspectives on request about criteria that would be meaningful to them in considering compensation comparisons (e.g. comparable archetypes, location, company size, include benefits?, etc.)
    • Assessing proposals for compensation placements against other existing placements, and against the general guidance published by @Compensation Architect
    • Providing feedback to partners upon request after their compensation proposals have received a vote
  • GlassFrog Sales

    Purpose:

    Tension the system with dizzying growth in customer count and recurring revenue

    Accountabilities:

    • Responding to prospect inbound inquiries
    • Demonstrating key product features to our prospects
    • Sharing prospect feedback to appropriate roles
    • Championing user stories that encourage signups, conversions, and retention
    • Engaging with new and existing leads to cultivate interest
    • Negotiating custom contracts as needed for enterprise clients and others with special needs
  • Partnership Assessor

    Purpose:

    Requisite partner/org relationships consummated, and requisite transitions enacted

    Accountabilities:

    • Interviewing new Partner candidates and assessing whether to invite them into the partnership, upon request of any relevant Role
    • Assessing Partners for continued partnership during scheduled Partnership Reviews
    • Sharing information and context at an appropriate moment about partners transitioning out of the organization
    • Assessing partnership grant proposals
  • Partnership Steward

    Purpose:

    A healthy tribe and tribe space for GlassFrog, where partners thrive while contributing their gifts

    Accountabilities:

  • Product Support

    Purpose:

    Easy onboarding, smooth operations, delighted customers

    Domains:

    • Customer data in GlassFrog's production database
    • GDPR compliance-tracking data in the GlassFrog production database

    Accountabilities:

    • Announcing new products and features to customers and internal stakeholders
    • Supporting user adoption of new features
    • Creating and maintaining example/demonstration orgs with certain attributes upon request
    • Configuring and maintaining GlassFrog's customer support platform and knowledge base
  • Secretary

    Purpose:

    Stabilize the Circle’s constitutionally-required records and meetings.

    Domains:

    • All governance records of the Circle

    Accountabilities:

    • Scheduling Governance Meetings for the Circle
    • Capturing and publishing the outputs of the Circle’s Governance Process
    • Interpreting the Constitution and anything under its authority upon request
  • Spending Guardian

    Purpose:

    Resources spent wisely and retained wisely

    Accountabilities:

    • Evaluating potential expenditures upon request and after escalation in the normal spending authorization flow
Purpose: Easy onboarding, smooth operations, delighted customers
  • Circle Lead

    Purpose:

    Easy onboarding, smooth operations, delighted customers

    Accountabilities:

    • There are no accountabilities defined for this role.
  • Circle Rep

    Purpose:

    Tensions relevant to process in a broader Circle channeled out and resolved.

    Accountabilities:

    • Seeking to understand Tensions conveyed by Role Leads within the Circle
    • Discerning Tensions appropriate to process within a broader Circle that holds the Circle
    • Processing Tensions within a broader Circle to remove constraints on the Circle
  • Customer Success

    Purpose:

    Happy customers bragging about GlassFrog

    Accountabilities:

    • Tending relationships with key current customers
    • Identifying relationships with key current customers proactively according to guidelines defined by @Business Manager
    • Demonstrating key product features that enable customers to maximize their use of GlassFrog
    • Capturing and sharing feedback from customers with appropriate roles to improve the utility and usability of GlassFrog
  • Privacy Compliance Coordinator

    Purpose:

    Data protection concerns handled

    Domains:

    • GDPR compliance-tracking data in the GlassFrog production database

    Accountabilities:

    • Notifying @Privacy Compliance Operations two weeks in advance of the deadline to satisfy a GDPR Right-to-be-Forgotten request that requires GlassFrog database changes.
    • Understanding relevant laws and regulations, national and international
    • Creating and implementing a compliance strategy
    • Communicating with current and prospective clients about our policies and compliance
    • Defining processes, policies and metrics required to maintain privacy law compliance
  • Secretary

    Purpose:

    Stabilize the Circle’s constitutionally-required records and meetings.

    Domains:

    • All governance records of the Circle

    Accountabilities:

    • Scheduling Governance Meetings for the Circle
    • Capturing and publishing the outputs of the Circle’s Governance Process
    • Interpreting the Constitution and anything under its authority upon request
  • The Answerer

    Purpose:

    Accurate and complete responses that build confidence in GlassFrog

    Accountabilities:

    • Responding to GlassFrog security, process, practice and other questionnaires from current and prospective customers
    • Documenting and publishing responses that can be referenced for future questionnaires
    • Identifying and sharing major gaps and opportunities with appropriate roles
Purpose: Delight business line stakeholders with accurate, useful, and timely back-office support
  • 2nd Signer

    Purpose:

    Prevent fraudulent transfers

    Accountabilities:

    • Reviewing cash transfers and similar banking-related requests against the initiator's authority, and approving authorized transactions
  • Expense reviewer

    for Yoad's expenses

    Purpose:

    Expense reports aligned with expense policies

    Accountabilities:

    • Reviewing and approving (or rejecting) expense reports to ensure alignment with the Expense related policies
  • Legal Liaison

    Purpose:

    Abstract intentions are captured into concretely-defined relationships and legal risks are identified

    Accountabilities:

    • Clarifying constructs in the company's operating agreement for partners and prospective partners upon request
    • Monitoring and maintaining GlassFrog intellectual property
    • Coordinating contract drafting and legal review/advisory services upon request from other roles
  • Partner Partner

    for for Rachel, for Perl

    Purpose:

    A helping hand for partners

    Accountabilities:

    • Initiating conversations with new Partners to provide thought-partnership on their transition into the company
    • Answering questions from Partners about Holacracy, the company's activities, the partnership, and how all of these work together
    • Supporting Partners to find a professional development path in the partnership upon request
    • Talking with Partners upon request to help them build perspective on tension processing pathways including differentiating tensions best processed personally versus organizationally
    • Documenting completed tasks on the new Partners onboarding checklist as defined by @Back Office Ops
  • Switchboard

    Purpose:

    Phone calls and voice messages get where they need to go

    Accountabilities:

    • Stewarding Google Voice account
    • Transcribing voice messages and delivering them to relevant roles
Purpose: Partners convening, connecting, and collaborating in conducive physical and virtual spaces
  • Knower of Things

    Purpose:

    Providing insight and assistance to ensure incredible retreats

    Accountabilities:

    • There are no accountabilities defined for this role.
  • Master of Meetings

    Purpose:

    Scheduling regular partner meetings

    Accountabilities:

    • There are no accountabilities defined for this role.