Roles

GlassFrog Development

Partner Retreats

People & Partnership

Purpose: Satisfy the customer, with @Product_Vision as proxy, through early and continuous delivery of truly valuable software
  • Developer

    Purpose:

    Satisfy the customer, with @Product_Vision as proxy, through early and continuous delivery of truly valuable software

    Accountabilities:

    • Implementing GlassFrog user stories, bug fixes, and chores in alignment with development practices set by Scrum Master

    • Testing new functionality before each production deployment

    • Providing input into estimation at the request of Scrum Master

    • Sharing development challenges with Product Delivery, API Product Designer, and Developer as challenges arise

    • Demonstrating working software to Product Delivery regularly and frequently, and integrating feedback surfaced by Product Delivery

    • Soliciting feedback and input from Product Delivery early and often during the development of each user story

    • Evaluating technical skills of candidate role-fillers on request of Technical Screener, using the process and guidelines defined by that role

    • Orienting new Developer role fillers on GlassFrog functionality upon request

    • Adding infra stories to get rid of dead code as observed

    • Providing teamwide visibility to any significant non-product-story-related work by tracking it in a shared infrastructure queue.

  • Devops

    Purpose:

    Unspecified

    Accountabilities:

    • Triaging usage-limiting bugs and other errors with production environment on an "on-call" basis, and coordinating fixes

    • Processing automated error notifications from the production environment.

    • Deploying updates to production servers on request

    • Monitoring production performance statistics and submitting bugs for progressively degrading changes

Purpose: Enable and accelerate self-organization through software; make it so easy that anyone can do it
  • L2 Support

    Purpose:

    Unspecified

    Accountabilities:

    • Finding answers to functional and technical questions for roles in the circle raised via Freshdesk or the #glassfrog-l2 slack channel

    • Retrieving data from the production database at the request of roles internal to HolacracyOne

    • Making reasonable and appropriate minor updates to data in the production database at the request of roles internal to HolacracyOne

    • Finding reproductions for bugs reported by customers and internal stakeholders via Freshdesk or the #glassfrog-bugs slack channel

    • Triaging and responding to inbound bug reports from the #glassfrog-bugs slack channel

    • Creating Pivotal stories for bugs

    • Evaluating the severity of Freshdesk tickets escalated to L2 and shepherding potentially critical or usage-blocking bugs to a timely resolution

  • Tester

    for backup

    Purpose:

    Manual test support

    Accountabilities:

    • Testing substantial new features before deployment to production

    • Regression testing substantial refactors before deployment to production

    • Evaluating bug fixes and accepting or rejecting as appropriate, except for Usage Blocking

    • Evaluating new features and accepting or rejecting as appropriate at the request of Product Delivery

Purpose: Partners connecting in real time and real space
  • Rep Link

    (Rep Link) (to People & Partnership)

    Purpose:

    Within the Super-Circle, the Rep Link holds the Purpose of the Sub-Circle; within the Sub-Circle, the Rep Link’s Purpose is: Tensions relevant to process in the Super-Circle channeled out and resolved.

    Accountabilities:

    • Removing constraints within the broader Organization that limit the Sub-Circle

    • Seeking to understand Tensions conveyed by Sub-Circle Circle Members, and discerning those appropriate to process in the Super-Circle

    • Providing visibility to the Super-Circle into the health of the Sub-Circle, including reporting on any metrics or checklist items assigned to the whole Sub-Circle

Purpose: Healthy partners, healthy tribe, healthy collisions
  • Rep Link

    (Rep Link) (from Partner Retreats)

    Purpose:

    Within the Super-Circle, the Rep Link holds the Purpose of the Sub-Circle; within the Sub-Circle, the Rep Link’s Purpose is: Tensions relevant to process in the Super-Circle channeled out and resolved.

    Accountabilities:

    • Removing constraints within the broader Organization that limit the Sub-Circle

    • Seeking to understand Tensions conveyed by Sub-Circle Circle Members, and discerning those appropriate to process in the Super-Circle

    • Providing visibility to the Super-Circle into the health of the Sub-Circle, including reporting on any metrics or checklist items assigned to the whole Sub-Circle