Purpose:

Enable and accelerate self-organization through software; make it so easy that anyone can do it

  • Compliance Operations

    Purpose:

    GlassFrog is operationally compliant with GDPR regulations

    Accountabilities:

  • Developer Retreats

    Purpose:

    Dev team cohesion, learning, & energizing via quality in-person time

    Accountabilities:

    • scheduling, planning, coordinating, & generally making developer retreats happen at regular intervals

  • Facilitator

    Purpose:

    Circle governance and operational practices aligned with the Constitution.

    Accountabilities:

    • Facilitating the Circle’s constitutionally-required meetings

    • Auditing the meetings and records of Sub-Circles as needed, and declaring a Process Breakdown upon discovering a pattern of behavior that conflicts with the rules of the Constitution

  • GlassFrog Mobile

    Purpose:

    A mobile experience that makes self-organization faster and easier

    Domains:

    • glassfrog-mobile codebase & repository

    • mobile backlog

    Accountabilities:

    • Designing, prioritizing, implementing, and delivering thoughtfully chosen user-facing functionality

    • Gathering, processing, and distilling input from other roles into feature choice, design, and prioritizations that balance strategic and tactical product needs.

    • Soliciting feedback on features, design concepts, epic story breakdowns, and release targets from Product Vision, and weighing that feedback heavily in design and prioritization

    • Documenting feature sets, features, designs, prioritization and implementation progress in a prioritized backlog of user stories, and providing visibility into that backlog to other roles in the circle.

    • Supporting key customers directly for worthy cases not covered by other customer facing roles.

    • Notifying Ribbiting Communications when functionality is about to ship and when it has been shipped

    • Maintaining a groomed and prioritized backlog of user stories

    • Updating roadmap information per the process defined by Product Vision

  • Infrastructure

    Purpose:

    Unspecified

    Domains:

    • Infrastructure backlog

    Accountabilities:

    • Defining, maintaining, and evolving the hosted infrastructure enabling GlassFrog functionality

    • Defining, implementing and publishing deployment processes for hosted environments

    • Triaging and resolving environment service degradations

    • Administering DNS

    • Supporting developers in GlassFrog Web with web app deploys and rollbacks as needed

  • L2 Support

    Purpose:

    Customers and internal stakeholders get the technical assistance they need

    Accountabilities:

    • Finding answers to functional and technical questions for roles in the circle raised via Freshdesk or the #glassfrog-l2 slack channel

    • Retrieving data from the production database at the request of roles internal to HolacracyOne

    • Making reasonable and appropriate minor updates to data in the production database at the request of roles internal to HolacracyOne

    • Finding reproductions for bugs reported by customers and internal stakeholders via Freshdesk or the #glassfrog-bugs slack channel

    • Triaging and responding to inbound bug reports from the #glassfrog-bugs slack channel

    • Creating Pivotal stories for bugs

    • Evaluating the severity of Freshdesk tickets escalated to L2 and shepherding potentially critical bugs to a timely resolution

    • Handling complex imports at the request of Customer Support during customer onboarding

  • Tester

    Purpose:

    Great customer experience through manual testing of bugs and features

    Accountabilities:

    • Testing substantial new features before deployment to production at the request of GlassFrog Web

    • Regression testing substantial refactors before deployment to production at the request of GlassFrog Web

    • Evaluating delivered bug fixes and accepting or rejecting as appropriate, except for Super Critical bugs

    • Evaluating new features and accepting or rejecting as appropriate at the request of Product Design

Purpose:

Partners connecting in real time and real space

  • Retreat Host

    Purpose:

    Fun, comfortable, engaging Partner Retreats

    Accountabilities:

    • Implementing activities on retreat that enhance communication, in-person collisions and connection outside of work contexts

Purpose:

Satisfy the customer, with Product Vision as proxy, through early and continuous delivery of truly valuable software

  • Agilator

    Purpose:

    Agile software process meetings are scheduled and facilitated

    Accountabilities:

    • Scheduling and facilitating recurring meetings with roles involved in GF Web agile software development processes

    • Maintaining GF Web recurring meeting agendas and evolving them as productivity improvements are identified

  • Developer

    Purpose:

    Satisfy the customer, with Product Vision as proxy, through early and continuous delivery of truly valuable software

    Accountabilities:

    • Implementing GlassFrog user stories, bug fixes, and chores

    • Testing new functionality before each production deployment

    • Providing input into estimation at the request of Product Vision and Product Design

    • Sharing development challenges with Product Design, GlassFrog Web, and Developer as challenges arise

    • Demonstrating working software to Product Design regularly and frequently, and integrating feedback surfaced by Product Design

    • Soliciting feedback and input from Product Design early and often during the development of each user story

    • Orienting new Developer role fillers on GlassFrog functionality upon request

    • Adding infra stories to get rid of dead code as observed

    • Providing teamwide visibility to any significant non-product-story-related work by tracking it in a shared infrastructure queue.

    • Fast-tracking fixes for critical bugs and shepherding them to resolution

    • Deploying accepted and merged fuctionality to production

  • Facilitator

    Purpose:

    Circle governance and operational practices aligned with the Constitution.

    Accountabilities:

    • Facilitating the Circle’s constitutionally-required meetings

    • Auditing the meetings and records of Sub-Circles as needed, and declaring a Process Breakdown upon discovering a pattern of behavior that conflicts with the rules of the Constitution