Purpose: Satisfy the customer, with @Product_Vision as proxy, through early and continuous delivery of truly valuable software
  • Developer

    Purpose:

    Satisfy the customer, with @Product_Vision as proxy, through early and continuous delivery of truly valuable software

    Accountabilities:

    • Implementing GlassFrog user stories, bug fixes, and chores

    • Testing new functionality before each production deployment

    • Providing input into estimation at the request of Product Vision and Product Design

    • Sharing development challenges with Product Design, GlassFrog Web, and Developer as challenges arise

    • Demonstrating working software to Product Design regularly and frequently, and integrating feedback surfaced by Product Design

    • Soliciting feedback and input from Product Design early and often during the development of each user story

    • Evaluating technical skills of candidate role-fillers on request of Technical Screener, using the process and guidelines defined by that role

    • Orienting new Developer role fillers on GlassFrog functionality upon request

    • Adding infra stories to get rid of dead code as observed

    • Providing teamwide visibility to any significant non-product-story-related work by tracking it in a shared infrastructure queue.

    • Fast-tracking fixes for critical bugs and shepherding them to resolution

Purpose: Enable and accelerate self-organization through software; make it so easy that anyone can do it
  • Infrastructure

    Purpose:

    Unspecified

    Domains:

    • Infrastructure backlog

    Accountabilities:

    • Defining and evolving the hosted infrastructure enabling GlassFrog functionality

    • Defining, implementing and publishing deployment processes for hosted environments

    • Triaging and resolving environment service degradations

    • Administering DNS

  • L2 Support

    Purpose:

    Unspecified

    Accountabilities:

    • Finding answers to functional and technical questions for roles in the circle raised via Freshdesk or the #glassfrog-l2 slack channel

    • Retrieving data from the production database at the request of roles internal to HolacracyOne

    • Making reasonable and appropriate minor updates to data in the production database at the request of roles internal to HolacracyOne

    • Finding reproductions for bugs reported by customers and internal stakeholders via Freshdesk or the #glassfrog-bugs slack channel

    • Triaging and responding to inbound bug reports from the #glassfrog-bugs slack channel

    • Creating Pivotal stories for bugs

    • Evaluating the severity of Freshdesk tickets escalated to L2 and shepherding potentially critical bugs to a timely resolution

    • Handling complex imports at the request of Customer Support during customer onboarding

  • Tester

    Purpose:

    Manual test support

    Accountabilities:

    • Testing substantial new features before deployment to production

    • Regression testing substantial refactors before deployment to production

    • Evaluating bug fixes and accepting or rejecting as appropriate, except for Super Critical bugs

    • Evaluating new features and accepting or rejecting as appropriate at the request of Product Design