Purpose:

Inspiring communication through visualization

  • Closer

    Purpose:

    Great deals established

    Accountabilities:

    • Briefing Visualizer and Project Lead

    • Checking invoices to clients

    • Preparing client info for project take over by Visualizer and Project Lead

    • Responding to client requests

    • Discussing and closing deals with clients

    • Presenting new technologies to clients

    • Contracting clients for exclusive cooperation

    • Keeping the calendar up to date according to Vertec projects

    • Checking back with Project Coordinator in case of requests in times with high demand

    • Asking clients about publishability date of the images after closing the deals, and recording these informations in Vertec

    • Opening basecamp for upcoming projects

    • Tracking and collecting the reasons if a project is canceled by a client

    • Asking new clients how they found us and documenting result

  • Customer Relations

    Purpose:

    Happy and returning clients

    Accountabilities:

    • Dealing with customer complaints and documenting them in vertec

    • Contacting and engaging with potential clients

    • Representing Nightnurse Images GmbH in the outside world

    • Maintaining relationships with large-project clients

    • Maintaining relationships with stakeholders when travelling is required

    • Collecting customer opinions and documenting them if relevant

  • Facilitator

    Purpose:

    Circle governance and operational practices aligned with the Constitution.

    Accountabilities:

    • Facilitating the Circle’s constitutionally-required meetings

    • Auditing the meetings and records of Sub-Circles as needed, and declaring a Process Breakdown upon discovering a pattern of behavior that conflicts with the rules of the Constitution

  • Project Overview

    Purpose:

    Overview of all client projects

    Accountabilities:

    • Maintaining an overview of our project commitments to clients and our available time resources

    • Following up on open proposals and cleaning up projects that should have been finished

    • Defining holiday blockage for periods with high demand or many absences to ensure that we have enough capacities available for the anticipated amount of work

  • Proposal Master

    Purpose:

    The perfect proposal for all customer demands

    Accountabilities:

    • Crafting proposal according to data collected by Closer and handing written offers back to Closer or sending to customer if requested

    • Adapting proposal during the project if requested by Closer

    • Defining pricing for proposal if not specified by Closer or Pricing

Purpose:

Kick ass service delivery

  • Creative Director

    for Role Support

    Purpose:

    Ensures that quality standards of the product are maintained and continually improved without compromising on client demands

    Accountabilities:

    • Checking product quality with Visualizer according to the crafting images process (CIP) as described by Process Design

    • Showing 'to boldly go where no man has gone before'-pathways to Visualizer

    • Working together with the visualizer and the closer on the project assigned to them by the project coordinator, providing professional advice and help

    • Participating kick-off meeting at the beginning of the project or at a point agreed by the involved parties

    • Intervening in the creative production process if the visualizer is under performing, the product is not meeting quality standards and/or at other disturbances

    • Providing quality control and approval on key points in the project on request

    • Spotting disturbance patterns in the production process and addressing them in the monthly assembly

    • Holding monthly meetings with available creative directors to discuss the state of the creative production in the company.

    • Defining criteria that future role fillers should meet

  • Project Coordinator

    Purpose:

    Ideal Project Assignments

    Accountabilities:

    • Coordinating and assigning clients projects to the best fitting Project Lead, Creative Director and Visualizer, according to the crafting images process (CIP) as described by Process Design

    • Balancing workload by monitoring the capacity, capability, overall well-being and coordinating support if needed

    • Holding Meetings with all needed role fillers when necessary to coordinate the workload

    • Defining 3D modelling priorities for client projects in case of overlapping and unfeasible deadlines

  • Project Lead

    Purpose:

    Project Lead and Communication that leads to a happy customer

    Accountabilities:

    • Working towards customer expectations as captured in the project description and communicated in the Closer briefing, as well as directly communicated by the client.

    • Leading commissioned projects by nightnurse standards according to the crafting images process (CIP) as described by Process Design

    • Communicating externally with the client and internally with the project team (usually including Closer, Visualizer, Creative Director) and being in active and constant exchange.

    • Receiving and verifying client feedbacks and discuss them with Visualizer and Creative Director

    • Keeping track with project budget and communicating budget issues with Closer and Visualizer

    • Distributing tasks inside the team (when more than one Visualizer is involved)

    • Checking client data and sending projects to 3D Modeller (Buenos Aires)

    • Setting up the final folder with all necessary files and archiving projects

    • Organizing site photos in a timely manner