Purpose: Delight business line stakeholders with accurate, useful, and timely accounting support
  • 2nd Signer

    Purpose:

    Prevent fraudulent transfers

    Accountabilities:

    • Reviewing cash transfer and similar banking-related requests against the initiator's authority, and approving authorized transactions

  • Collection Steward

    for transitioning to Yoad

    Purpose:

    Money owed = money paid

    Accountabilities:

    • Monitoring accounts receivable aging reports and Bookkeeper collection efforts

    • Collecting on significantly past-due or complex debts, once escalated by Bookkeeper or Collection Steward

    • Tracking and collecting training payments, including matching bank wire transfer payments with "pending" training payments and marking as "completed" when a payment arrives

    • Maintaining a current overview of training payments

  • Fulfillment Falcon

    for transitioning to Yoad

    Purpose:

    Flawless fulfillment

    Accountabilities:

    • Tracking an estimated inventory level of books stored at Half Hill, counting actual inventory levels roughly quarterly, and updating tracked estimates and Bookkeeper when any deltas are discovered

    • Forecasting inventory needs based on data pulled from primary orderers

    • Ordering additional inventory to stocks as-needed to maintain smooth flow

    • Processing orders for the circle's support products from Holacracy Ecosystem organizations or their clients

    • Invoicing purchasers for products ordered plus shipping charges per the circle's published business model

    • Developing systems, platforms, and processes for order placement and fulfillment

    • Checking with Support Product Designer and Constitution Steward about a newer version of any printed material prior to reordering inventory

  • Out-of-Controller

    Purpose:

    Getting out of control financial processes under control, and keeping them there

    Accountabilities:

    • Defining, implementing, monitoring, and improving processes to handle all basic financial transaction processing needs, including for payments, collecting funds, and reconciliations

    • Selecting, monitoring, and managing outsourced relationships to fulfill basic bookkeeping needs

    • Processing needed financial registrations and tax filings required of the organization

    • Auditing collection activity and processes of Collection Steward, challenging practices and processes where appropriate, and driving improvements

Purpose: World class stewards and stewarding of the Holacracy brand
  • Assessor

    for Assessor B

    Purpose:

    Assessments which create clear distinctions between defined certification levels and a high quality standard for certifications while facilitating deep learning in the assessments

    Accountabilities:

    • Reviewing and scoring candidate submissions and/or performance of the assessments

    • Offering feedback to assessment candidates in order to support their learning, according to the process developed by Assessment Design

    • Sharing scoring details with Assessor and Assessment Design upon request, including the reasoning behind each scoring

    • Notifying Certification Administrator promptly after blocking a calendar slot (e.g. for scheduling another meeting, taking a day off, etc.) that conflicts with an already-scheduled Facilitation Assessment session

  • CoP Engineer

    Purpose:

    Flawless tech setup that supports the CoP and its offerings

    Domains:

    • CoP platform infrastructure

    Accountabilities:

    • Developing and evolving an online platform to support the Community of Practice, its vision and feature requirements as defined by CoP Vision

    • Triaging and resolving technical issues with the Community of Practice platform

    • Selecting and configuring the needed platforms for CoP live online offerings

  • Licensing Integrity

    Purpose:

    Clean relationship between HolacracyOne and Licensees

    Accountabilities:

    • Monitoring licensee activity for alignment with terms of licensing agreement and any related standards or other requirements, including any quality or usage standards referenced by such an agreement and defined by the circle or by a duly-authorized role thereof

    • Monitoring Licensees' usage and messaging of the Holacracy brand, and aligning them with Brand Strategy and Brand Design standards.

    • Notifying licensees of any material breaches of their licensing agreement or related standards or others requirements, and supporting licensees in determining an appropriate course of action to cure such a breach

    • Terminating a licensing relationship when a Licensee displays any of the following behaviors:
      1) When a Licensee’s willfully breaches the terms of the licensing agreement
      2) When an unintentional material breach remains uncured after due notice and a reasonable opportunity to address it
      3) When a pattern of substantially-similar breaches continues to recur even after a Licensee has been alerted to such pattern and given reasonable time to resolve it

Purpose: Enable and accelerate self-organization through software; make it so easy that anyone can do it
  • Billing Admin

    for transition to Yoad

    Purpose:

    Unspecified

    Accountabilities:

    • Administering GlassFrog billing system and resolving billing exceptions

Purpose: Organizations pursuing their purpose through stable self-organization
  • Coaching Methods

    Purpose:

    Friendly, consistent, standard methods to make Holacracy adoptions stick

    Domains:

    • Standard proposals and contracts for Holacracy Discovery Sessions and coaching services

    Accountabilities:

    • Designing the organization's coaching and adoption support offerings, along with standardized methods, plans, and strategies for delivering on them with minimal heroics

    • Designing interactive workshops that are aligned with the habit program for Holacracy Coach to deliver during engagements

    • Designing standard method and agenda for Discovery Sessions to achieve business objectives defined by Coaching Business Manager

    • Defining and evolving metrics for measuring the success of Holacracy coaching engagements

    • Drafting and publishing standard service contracts for circle offerings

    • Drafting and publishing standard proposals and contracts for coaching services, and soliciting feedback from Holacracy Advisor to inform their evolution

  • Delivery Systems

    for transitioning to Matt

    Purpose:

    Easy logistics for clients and coaches

    Accountabilities:

    • Selecting, maintaining, and configuring systems to support the scheduling of Holacracy Advisor calls

    • Selecting & maintaining systems to support the logistical scheduling, delivery, and billing needs for coaching services

    • Designing, evolving, and documenting logistical processes needed to effect smooth scheduling, delivery and billing for coaching services, including workshops

    • Selecting, maintaining and configuring systems to collect, compile, and analyze implementation progress metrics

  • Engagement Lead

    for clients assigned in role note

    Purpose:

    Holacracy coaching engagements set up for success

    Accountabilities:

    • Reporting all client billable activity in a timely manner and monitoring client budget consumption rate

    • Sharing the intended roll out activities with relevant roles and delivery resources prior to an engagement launch

    • Triggering execution of Implementation Checklist activities with Engagement Operations and connecting Engagement Operations to the client's designated logistics coordinator

    • Onboarding and debriefing new Holacracy Coach's working with the client

    • Contracting with clients on an ongoing basis to realign expectations and adjust agreements as engagement needs evolve

    • Coaching and supporting key leaders and internal coaches with Holacracy coaching and adoption planning

    • Notifying Delivery Systems when a contract for an existing client has changed

    • Facilitating key circles to support the organization's Holacracy progress

    • Facilitating communication between Outreach and key client contacts, upon request of Outreach and when appropriate given the client context

  • Engagement Operations

    Purpose:

    Supportive, easeful and efficient engagement logistics

    Domains:

    Accountabilities:

    • Triaging and executing logistical tasks requested by Engagement Lead or Discovery Lead including shipping tools or producing slides

    • Collecting NPS data following Holacracy coaching services

    • Anticipating and planning for logistical needs of virtual and in-person client meetings, presentations, and workshops, including appropriate space

    • Communicating access details and workshop descriptions for client meetings

    • Tracking actual circle activities and milestones vs. targets, highlighting gaps for Engagement Lead and key client contacts, and encouraging any scheduling needed

    • Communicating information and other messages to clients upon request of Engagement Lead or Discovery Lead

    • Tracking client spend vs. budget

    • Entering billing records for all virtual meetings cancelled with less than 24 hours notice and communicating cancellation to Holacracy Coach

    • Generating invoice triggers for circle services, and fielding & resolving billing questions, issues, and disputes with clients as-needed

    • Sending out surveys to clients in alignment with the Implementation Method or upon request of Engagement Lead

    • Adding training event credits that are included in implementation contracts to the events credit spreadsheet

  • Facilitator

    Purpose:

    Circle governance and operational practices aligned with the Constitution.

    Accountabilities:

    • Facilitating the Circle’s constitutionally-required meetings

    • Auditing the meetings and records of Sub-Circles as needed, and declaring a Process Breakdown upon discovering a pattern of behavior that conflicts with the rules of the Constitution

  • Holacracy Coach

    Purpose:

    Client practitioners that understand and can apply Holacracy

    Accountabilities:

    • Facilitating virtual and in-person governance and tactical meetings assigned by Engagement Lead or scheduled by Engagement Operations

    • Reporting all client billable activity in a timely manner

    • Maintaining basic competencies in Holacracy Coaching Services 's virtual meetings support tools

    • Coaching client circle members on Holacracy rules and effective practice as-needed during governance and tactical meetings, or when triggered by a process defined by Delivery Systems

    • Raising objections and helping clients integrate them whenever clients propose clearly invalid governance, or, when that is not advisable, providing follow up coaching to clients along with suggested improvements post-meeting, and sharing that coaching with other relevant coaches

    • Recording client meetings as requested by Engagement Operations

    • Soliciting regular coaching from another Holacracy Coach or Master Coach throughout the duration of an active engagement

    • Summarizing key developments about client services for Engagement Lead after each deliverable, or upon request

    • Delivering presentations, coaching services, and workshops following the triggers and other implementation methods defined by Coaching Methods

    • Reviewing survey results after delivering services and processing for improvement opportunities

    • Including references to relevant habits from the Habit Support Program wherever possible and appropriate when facilitating meetings and delivering workshops and other coaching services.

  • Meeting Scheduler

    for transitioning to Yoad

    Purpose:

    Right time, right place

    Accountabilities:

  • NPS Steward

    Purpose:

    Unspecified

    Accountabilities:

    • Designing and documenting processes for collecting NPS data for coaching services and trainings, including defining target frequency, audiences, and survey content

  • Virtual Meeting Support

    Purpose:

    Virtual meetings that feel like the real thing

    Accountabilities:

    • Helping circle roles or clients orchestrate the technical setup for an effective virtual client meeting experience on request from other circle roles

    • Arranging and optimizing a comfortable virtual environment for use in remote client meeting facilitation and workshops

    • Setting up virtual meeting rooms for coaches to use with clients at request of any role

    • Researching virtual meeting platforms options and establishing criteria integrating the needs of Engagement Lead and other relevant roles

    • Presenting business case for any changes to the circle's virtual meeting platform prior to enacting any changes

    • Managing relevant vendor relationships and contracts with virtual meeting providers

    • Triaging technical issues in the moment upon request, or specifying and publishing a go-to process for addressing common issues during client meetings

    • Supporting Holacracy Coach before and during virtual workshops or other (non meeting) sessions

Purpose: Healthy partners, healthy tribe, healthy collisions
  • Cross Link from Partners

    for present to 2017-10-01

    Purpose:

    The Organization offers a healthy environment for Partners to contribute to its Purpose

    Accountabilities:

    • Notifying all partners of any new or amended expectations, constraints, or policies that affect partners as partners, including any enacted by a change to the Company's Operating Agreement

  • Operations

    Purpose:

    Worry about basic systems, so no one else has to

    Domains:

    • Google Apps access

    Accountabilities:

    • Selecting and administering core logistical infrastructure systems, including a calendar, phone voicemail system, an e-mail system, & intranet

    • Defining usage standards and providing access to formally-defined infrastructure systems as-appropriate, and helping users troubleshoot access issues as-needed

    • Maintaining a trusted source of contact information for past and current HolacracyOne Members, and updating it as Members information changes

    • Selecting and administering a shared file repository that supports file change notifications and allows limited access by invited outside parties

    • Defining standard file formats for commonly-used cross-organization shared files

    • Coordinating all offboarding tasks necessary for a clean separation of Partner's leaving the organization

    • Executing general logistical setup tasks documented in the new partner onboarding checklist whenever a new partner joins, triggering other listed roles to execute their own onboarding steps, and verifying all steps are appropriately completed

    • Triaging email transition of departing partners such as email forwarding or an autoresponder

  • Partner Insurance Agent

    Purpose:

    Unspecified

    Accountabilities:

    • Selecting and administering health insurance programs for Partners

  • Partner Partner

    for Chris, Yoad until Dec. 24

    Purpose:

    A helping hand for partners

    Accountabilities:

    • Answering questions from Partners about Holacracy, the company's activities, the partnership, and how all of these work together

    • Talking with Partners upon request to help them build perspective on tension processing pathways including differentiating tensions best processed personally versus organizationally

    • Supporting Partners to find a professional development path in the partnership upon request

    • Initiating conversations with new Partners to provide thought-partnership on their transition into the company

    • Documenting completed tasks on the new Partners onboarding checklist as defined by Courtship and Onboarding Process

  • Tribal Mediator

    Purpose:

    Help people transform charge & resentment into understanding & appreciation

    Accountabilities:

    • Facilitating solo processing or a dialog to help a partner dissolve a charge or held resentment, on request of the partner experiencing one

Purpose: Transformative trainings that transmit Holacracy and catalyze the capacities it requires
  • Event Management System

    Purpose:

    Unspecified

    Accountabilities:

    • Implementing, monitoring, and maintaining an event registration management system for the organization's public trainings and workshops

  • Facilitator

    Purpose:

    Circle governance and operational practices aligned with the Constitution.

    Accountabilities:

    • Facilitating the Circle’s constitutionally-required meetings

    • Auditing the meetings and records of Sub-Circles as needed, and declaring a Process Breakdown upon discovering a pattern of behavior that conflicts with the rules of the Constitution

  • Facilitator Coach

    for SFO, PT; Specific Trainings

    Purpose:

    Holacracy practice role-modeled during trainings

    Accountabilities:

    • Facilitating tactical and governance meetings at trainings

    • Coaching participants during facilitation practice at trainings

    • Setting up and breaking down the room at the direction of Training Support

    • Listening to modules during the training to prepare to facilitate

    • Following the direction of any training delivery roles to support the training, including promptly directing participants to the next activity when requested

    • Playing 'the world' during simulation work time at practitioner trainings by following the guidance documented by Training Design

    • Assisting Training Support with logistical and tactical triage throughout the training

  • Lead Coach

    for Specific Trainings

    Purpose:

    Make trainings a team affair

    Accountabilities:

    • Orienting, guiding, and supporting coaches on-site, and leveraging their support

    • Monitoring training delivery for useful updates to training setup and design standards, and creating or updating relevant materials or guidelines to capture learnings

    • Advising on coach needs for trainings as required by the training design

    • Providing Coach Sourcerer with any updates regarding viable coach candidates, as new data surfaces, including after training events

    • Orienting coaches prior to the training, including sending any relevant preparation materials and answering coach questions

  • Training Business Manager

    Purpose:

    Viable trainings open, training revenue flowing, and profitability optimized

    Domains:

    • Pricing for HolacracyOne's introductory workshops

    • Pricing for trainings

    Accountabilities:

    • Gathering and assessing data about public demand for standard training offerings

    • Selecting and deploying a standard financial model and specific price point for each training within defined pricing models

    • Optimizing pricing, discount options, and expenditures to maximize training profitability including canceling trainings as needed in order to avoid loss, including defining training budgets as needed

    • Defining target regions and rhythms for opening and delivering standard training offerings

    • Launching specific trainings in line with the target pattern, as well as ad hoc when appropriate, including for public, private, and partnered trainings

    • Defining standard financial/pricing models for trainings and introductory workshops

    • Estimating expected final registration count and proactively communicating estimates to Training Operations and Venue Contracting

    • Confirming and scheduling Trainer and Lead Coach within calendar and travel constraints prior to opening the training

    • Publishing a pricing model for private trainings

    • Notifying Training Operations when private training contracts are signed and specifying the type of client relationship and contractual expectations regarding materials and logistical services that each entails

    • Capping registration for events

    • Publishing web pages on the public website to launch trainings and removing them upon event completion

    • Informing relevant roles involved in delivery when new trainings are confirmed, or existing trainings modified, to trigger booking of travel/accommodation/other logistics

    • Triggering Venue Contracting when registration numbers for an event indicate it is "a go"

    • Publishing and maintaining standard registration models estimating projected final registration counts

  • Training Glamour Shots

    Purpose:

    Awe-Inspiring and Captivating Visual Representation of Trainings

    Accountabilities:

    • Collecting photographs, brief videos, and/or quotes during live events for promotional purposes

  • Training Support

    for Specific Trainings

    Purpose:

    @Trainer training and learners learning

    Accountabilities:

    • Removing distractions at trainings that limit presence and focus of participants or delivery staff

    • Triaging and resolving venue-related tactical or logistical issues during public and private events

    • Setting up and tearing down training venue at the direction of Training Operations, Trainer, or Lead Coach

    • Greeting and hosting participants at trainings and related events

    • Setting up training simulation spaces and materials in advance of each training activity

    • Neatly resorting and repacking training materials immediately following each training, delivering them to start of transport as arranged by Training Operations, and notifying Training Supplier of missing reusable supplies

    • Verifying participant attendance against the participant list and notifying Participant Ambassador of any no-shows or additional participants

    • Triaging last-minute registrations and payment collection

    • Maintaining, updating, and sharing a checklist of set-up and triage steps for each training.

    • Talking to potential leads at trainings and connecting them to Holacracy Advisor

Purpose: Attract interest with a compelling and authentic brand narrative; connect our target audience with Holacracy products and services that are relevant and useful to them
  • Online Events Magician

    Purpose:

    Everything in the right place for flawless online event delivery

    Accountabilities:

    • Selecting and configuring a platform for online event delivery, and integrating Objections from Event Organizer about that platform

    • Triaging issues and removing distractions during online events

    • Creating virtual meetings at the request of Outreach roles

  • Photographer

    Purpose:

    Depict and dazzle

    Accountabilities:

    • Taking or sourcing photographs of interest to HolacracyOne supporters, and archiving externally appropriate and generous photographs

    • Maintaining and evolving a repository of beautiful pictures specifically designed to promote HolacracyOne's events

    • Notifying relevant Outreach roles when new photographs are available for use

Purpose: The right partners joining H1 in the right relationships
  • Partner Onboarder

    Purpose:

    Establish right relationships between new partners and the partnership

    Accountabilities:

    • Introducing, reviewing and explaining the onboarding process and checklist to new partners.

    • Clarifying new partner's role in onboarding activities.

    • Verifying that all relevant roles have completed their checklist items as defined by Courtship and Onboarding Process

Purpose: Clear and sexy websites for Holacracy, HolacracyOne, and GlassFrog
  • Website Producer

    Purpose:

    To manifest HolacracyOne's websites through integration and execution

    Accountabilities:

    • Manifesting the website according to the strategy specified by Website Strategy

    • Pulling feedback about the websites from relevant stakeholders throughout the design and implementation of significant website updates, including from Holacracy Spokesperson and other market-facing roles

    • Publishing and updating a Website Updates Roadmap to track the needed changes to the websites

    • Selecting and managing project vendors, and managing deliverables through completion

    • Directing the development of the holacracy.org and the glassfrog.com public-facing (non-app) websites, while integrating the needs of HolacracyOne's various business lines