Ryan Leisinger

Ryan Leisinger

WaTech

Purpose: Technology that enables customers to transform their business

  • Accessibility Champion

    Purpose:

    Make WA accessible

    Domains:

    • WA State Accessibility Policy #188

    Accountabilities:

    • Improving policies and standards that improve accessibility for the enterprise
    • Serving as subject matter expert for WA State Accessibility Policy #188

  • Business and Digital Media Services

    Purpose:

    WOW customers by delivering innovative solutions that rapidly evolve with their changing needs

    Domains:

    • WA State Accessibility Policy #188

    Accountabilities:

    • There are no accountabilities defined for this role.

  • WaTech Accessibility Coordinator

    Purpose:

    Make WaTech services and content accessible for more citizens of Washington

    Accountabilities:

    • Creating, updating and publishing WaTech’s information technology plan per Policy #188
    • Serving as WaTech’s internal point of contact for accessibility issues
    • Supporting accessibility complaint resolution
    • Reporting out to WaTech’s Executive Team on WaTech’s accessibility status

Business and Digital Media Services

Purpose: WOW customers by delivering innovative solutions that rapidly evolve with their changing needs

  • Architect

    Purpose:

    Develop and promote architectural direction

    Accountabilities:

    • Establishing standards that could in the future be adopted as policy.
    • Consulting on policy where it impacts architectural direction.
    • Prototyping new and emergent technologies.
    • Holding branded products & outputs to department web standards documentation
    • Establishing the UX framework for customer facing products in collaboration with @Engineering jack-of-all-trades & @Evangelist

  • Circle Champion

    Purpose:

    Circle impediments are escalated and resolved in the hierarchy

    Accountabilities:

    • Providing visibility to the Hierarchy into the health of the Circle, including reporting on any metrics or checklist items assigned to the Circle
    • Removing constraints within the broader Organization that limit the Circle
    • Seeking to understand Tensions conveyed by Circle Members, and discerning those appropriate to process in the Hierarchy

  • Commercial product engineer

    for Glassfrog, Jira

    Purpose:

    Responsive support of commercial products

    Accountabilities:

    • Administering and supporting the technology
    • Adding users and configuring products
    • Managing the vendor relationships of selected products

  • Contract Captain

    for BrowserStack

    Purpose:

    Accurate, responsive, and accountable contracts

    Accountabilities:

    • Processing payments made against contracts according to the OLS process
    • Tracking renewals and amendments of contracts
    • Recording contract information according to the @Contract Liason to help with coordinating with OLS

  • Contract Liason

    Purpose:

    Awesome contract facilitation

    Accountabilities:

    • Attending the regular meetings of the @Contracts Office

  • Customer Rep

    Purpose:

    Responsive to customer requests and needs to maximize the value @Business and Digital Media Services delivers

    Accountabilities:

    • Tracking potential customers

  • Engineering jack-of-all-trades

    Purpose:

    Responsive development of the Division's technology

    Accountabilities:

    • Administering and supporting the technology
    • Consulting on technology Process, standards and/or methods
    • Building, maintaining/supporting, and creating technical solutions

  • Evangelist

    for Accessibility, Open Data, GIS, UX, Drupal & Open Source CMS, Mobile Development, Web API Architecture, Social Media

    Purpose:

    Create a critical mass of support for a given technology, methodology or service and then establishes it as an standard, best practice or excepted solution.

    Accountabilities:

    • Building and leading developer communities
    • Providing consulting to state customers who wish to adopt new technologies
    • Developing and executing marketing communications that advocate WaTech initiatives

  • Lead Link

    Purpose:

    WOW customers by delivering innovative solutions that rapidly evolve with their changing needs

    Domains:

    • Role assignments within the Circle

    Accountabilities:

    • Structuring the Governance of the Circle to enact its Purpose and Accountabilities
    • Assigning Partners to the Circle’s Roles; monitoring the fit; offering feedback to enhance fit; and re-assigning Roles to other Partners when useful for enhancing fit
    • Allocating the Circle’s resources across its various Projects and/or Roles
    • Establishing priorities and Strategies for the Circle
    • Defining metrics for the circle
    • Removing constraints within the Circle to the Super-Circle enacting its Purpose and Accountabilities

  • Product development wizard

    for Video hosting, Digital Services, Agile Coaching, COP

    Purpose:

    Create hugely valuable products for customers

    Accountabilities:

    • Running products through the product development framework as defined by @Business strategy
    • Communicating with Customers & being the point of contact for the Product

  • Rep Link

    from Business Automation

    Purpose:

    Within the Super-Circle, the Rep Link holds the Purpose of the Sub-Circle; within the Sub-Circle, the Rep Link’s Purpose is: Tensions relevant to process in the Super-Circle channeled out and resolved.

    Accountabilities:

    • Providing visibility to the Super-Circle into the health of the Sub-Circle, including reporting on any metrics or checklist items assigned to the whole Sub-Circle
    • Removing constraints within the broader Organization that limit the Sub-Circle
    • Seeking to understand Tensions conveyed by Sub-Circle Circle Members, and discerning those appropriate to process in the Super-Circle

  • Social media butterfly

    Purpose:

    An engaging social media presence

    Accountabilities:

    • Maintaining a social media presence in coordination with WaTech Social Media practices
    • Responding to social media inquiries in coordination with WaTech Social Media practices
    • Reporting metrics related to social media
    • Coordinating sub-circles' social media presence
    • Creating guides and best practices for social media

  • Work Coordinator

    Purpose:

    Visible tracking of Department epics mapped to strategy workstreams

    Accountabilities:

    • Tracking and recording department product metrics
    • Coordinating FedEx days with impacted roles and facilitating follow-up FedEx actions

Business Operations

Purpose: Be the strong backbone that WaTech staff and service providers love to rely on

  • Program Guardian

    Purpose:

    Ensuring resources are skilled and knowledgeable

    Accountabilities:

    • Evaluating need and providing opportunities for professional development
    • Providing opportunities for team members to learn and grow through knowledge sharing (formal and informal)
    • Providing continual review of team tool-kits.

Business systems

Purpose: Innovative and modern business solutions for our customers that evolve with their changing needs

  • Agile Coach

    Purpose:

    Mentor and Resource for agile methodologies.

    Accountabilities:

    • Partnering with @Customer Scientist on customer projects to provide guidance for agile methodologies.

  • Knowledge Researchers and Solutioners

    Purpose:

    To continuously engage in current industry solutions

    Accountabilities:

    • Scheduling and coordinating technical solutions demos
    • Researching technical solutions to business problems

Holacracy Support

Purpose: Proficient Holacracy practice to maximize team effectiveness at WaTech

  • Holacracy Coach

    Purpose:

    Rapid learning of the Holacracy practice

    Accountabilities:

    • Coaching and developing effective facilitators
    • Coaching circle members on the practice of Holacracy

Business Automation

Purpose: Fully managed mobile, modern, and secure applications for agencies so that they can focus on their core business

  • Rep Link

    to Business and Digital Media Services

    Purpose:

    Within the Super-Circle, the Rep Link holds the Purpose of the Sub-Circle; within the Sub-Circle, the Rep Link’s Purpose is: Tensions relevant to process in the Super-Circle channeled out and resolved.

    Accountabilities:

    • Providing visibility to the Super-Circle into the health of the Sub-Circle, including reporting on any metrics or checklist items assigned to the whole Sub-Circle
    • Removing constraints within the broader Organization that limit the Sub-Circle
    • Seeking to understand Tensions conveyed by Sub-Circle Circle Members, and discerning those appropriate to process in the Super-Circle

  • Scrum Team Member

    Purpose:

    Delivering the highest value product for the customer

    Accountabilities:

    • Attending standard Scrum meetings
    • Committing to and delivering Product Backlog items within a given sprint

  • Standard Steward

    Purpose:

    Clear operating, developing, and communication standards that accelerate the team velocity and produce better value for customers

    Accountabilities:

    • Coordinating with the members of the circle to establish, maintain, and publish standards

  • Tier 1 Support Shepherd

    Purpose:

    Empowered Tier 1 team so that customers get faster service

    Accountabilities:

    • Coordinating transition of work from @Business Automation team members to Tier 1 support
    • Setting up meetings and training for Tier 1 Support to learn Business Automation work
    • Establishing and updating processes for integrating Tier 1 Support with the @Business Automation team