Participants well-held and informed, before, during, and after trainings

  • Defining and executing communication process for training events and Taster Workshops

  • Verifying all registrants for events meet prerequisites and triaging any issues prior to the training

  • Triaging requests from past, current, and potential event participants related to events

  • Soliciting NPS feedback from participants and catalyzing increased response rates

  • Negotiating payment plans with potential participants within limits defined by Training Business Development and alerting Back Office Ops of payment plans and exceptional payments

  • Facilitating participant and coach registration to public training offerings, in alignment with business model defined by Training Business Development

  • Communicating logistical details for trainings to participants and all confirmed coaches, and updating the training web page with such information

  • Sending participant communications to Facilitator Coach and Lead Coach

  • Communicating dietary preferences to Training Operations and relaying relevant options and information about meals back to participants

  • Creating and managing a waitlist, as necessary, for full events

  • Tracking discounted registrations and removing early discounted seats as necessary to align with the training pricing model

  • Publishing a list of confirmed registrants, with their email addresses, including any issues regarding payment which need to be triaged

  • Creating feedback forms for trainings and Tasters (in the appropriate format to collect NPS data and in alignment with the Holacracy Trainer Badge policy)

  • Monitoring event registrations and increasing the total event capacity in our events management system when a Coach or any staff role sign up

  • Maintaining an up-to-date list of participant credits for training events

  • Reviewing unpaid registrations posted by Back Office Ops prior to event and cancelling registrations as appropriate