Purpose:

Visual Aid for good architecture

  • In- and Outbound Communications

    Purpose:

    Inbound and outbound customer communication handled

    Accountabilities:

    • Reading and processing the general Nightnurse Images inbox (beeper@nightnurse.ch), answering requests to confirm receipt and relaying to appropriate role

    • Answering the main office phone and making sure the main number is attended to during business hours

    • Arranging answerphone outside of business hours on special occasions

    • Emptying letterbox on a daily basis

    • Arranging deputy if unavailable

    • Sending out mail

  • Rep Link

    Purpose:

    Within the Super-Circle, the Rep Link holds the Purpose of the Sub-Circle; within the Sub-Circle, the Rep Link’s Purpose is: Tensions relevant to process in the Super-Circle channeled out and resolved.

    Accountabilities:

    • Providing visibility to the Super-Circle into the health of the Sub-Circle, including reporting on any metrics or checklist items assigned to the whole Sub-Circle

    • Removing constraints within the broader Organization that limit the Sub-Circle

    • Seeking to understand Tensions conveyed by Sub-Circle Circle Members, and discerning those appropriate to process in the Super-Circle

  • Vacation Planner

    Purpose:

    Well rested and always enough Nurses around

    Accountabilities:

    • Confirming and processing holiday requests from all Nurses in exchange with Project Coordination

    • Confirming and processing absences

Purpose:

High-quality Visuals through Excellent Service

  • Project Coordinator

    Purpose:

    Ideal Project Assignments

    Accountabilities:

    • Coordinating and assigning clients projects to the best fitting Project Lead, Creative Director and Visualizer, according to the crafting images process (CIP) as described by Process Design

    • Balancing workload by monitoring the capacity, capability, overall well-being and coordinating support if needed

    • Holding Meetings with all needed role fillers when necessary to coordinate the workload

    • Defining 3D modelling priorities for client projects in case of overlapping and unfeasible deadlines

  • Project Lead

    for Backup

    Purpose:

    Project Lead and Communication that leads to a happy customer

    Accountabilities:

    • Working towards customer expectations as captured in the project description and communicated in the Closer briefing, as well as directly communicated by the client.

    • Leading commissioned projects by nightnurse standards according to the crafting images process (CIP) as described by Process Design

    • Communicating externally with the client and internally with the project team (usually including Closer, Visualizer, Creative Director) and being in active and constant exchange.

    • Receiving and verifying client feedbacks and discuss them with Visualizer and Creative Director

    • Keeping track with project budget and communicating budget issues with Closer and Visualizer, informing the client if out-of-scope requests lead to additional costs before doing them

    • Distributing tasks inside the team (when more than one Visualizer is involved)

    • Checking client data and sending projects to 3D Modeller (Buenos Aires)

    • Setting up the final folder with all necessary files and archiving projects

    • Organizing site photos in a timely manner

    • Capturing internal feedback on client collaboration and complaints after a finished project

    • Checking invoices to ensure that they match the services delivered

Purpose:

More new and returning business

  • Closer

    Purpose:

    Perfectly tailormade proposal and great deals

    Accountabilities:

    • Briefing Visualizer and Project Lead

    • Checking invoices to clients

    • Preparing client info for project take over by Visualizer and Project Lead

    • Responding to client requests

    • Discussing and closing deals with clients

    • Presenting new technologies to clients

    • Contracting clients for exclusive cooperation

    • Keeping the calendar up to date according to Vertec projects

    • Checking back with Project Coordinator in case of requests in times with high demand

    • Asking clients about publishability date of the images after closing the deals, and recording these informations in Vertec

    • Opening basecamp for upcoming projects

    • Tracking and collecting the reasons if a project is canceled by a client

    • Asking new clients how they found us and documenting result

    • Crafting and defining pricing of proposals

    • Adapting proposal during the project when needed

  • Rep Link

    Purpose:

    Within the Super-Circle, the Rep Link holds the Purpose of the Sub-Circle; within the Sub-Circle, the Rep Link’s Purpose is: Tensions relevant to process in the Super-Circle channeled out and resolved.

    Accountabilities:

    • Providing visibility to the Super-Circle into the health of the Sub-Circle, including reporting on any metrics or checklist items assigned to the whole Sub-Circle

    • Removing constraints within the broader Organization that limit the Sub-Circle

    • Seeking to understand Tensions conveyed by Sub-Circle Circle Members, and discerning those appropriate to process in the Super-Circle

  • Sales Force

    Purpose:

    All potential clients and leads turned into customers

    Accountabilities:

    • Creating a first direct contact with potential clients and reaching out to high-potential leads to personally present our products and services.

    • Engaging with potential new customers to find out exactly what they want.

    • Showing potential customers how we could meet or exceed their expectations.

    • Handing off new customers to Closer for the contract once they have decided to place an order.