Reading and processing the general Nightnurse Images inbox (beeper@nightnurse.ch), answering requests to confirm receipt and relaying to appropriate role

Answering the main office phone and making sure the main number is attended to during business hours

Arranging answerphone outside of business hours on special occasions

Emptying letterbox on a daily basis

Arranging deputy if unavailable

Sending out mail

Confirming and processing holiday requests from all Nurses in exchange with Project Coordination

Confirming and processing absences

Coordinating and assigning clients projects to the best fitting Project Lead, Creative Director and Visualizer, according to the crafting images process (CIP) as described by Process Design

Balancing workload by monitoring the capacity, capability, overall well-being and coordinating support if needed

Holding Meetings with all needed role fillers when necessary to coordinate the workload

Defining 3D modelling priorities for client projects in case of overlapping and unfeasible deadlines

Working towards customer expectations as captured in the project description and communicated in the Closer briefing, as well as directly communicated by the client.

Leading commissioned projects by nightnurse standards according to the crafting images process (CIP) as described by Process Design

Communicating externally with the client and internally with the project team (usually including Closer, Visualizer, Creative Director) and being in active and constant exchange.

Receiving and verifying client feedbacks and discuss them with Visualizer and Creative Director

Keeping track with project budget and communicating budget issues with Closer and Visualizer, informing the client if out-of-scope requests lead to additional costs before doing them

Distributing tasks inside the team (when more than one Visualizer is involved)

Checking client data and sending projects to 3D Modeller (Buenos Aires)

Setting up the final folder with all necessary files and archiving projects

Organizing site photos in a timely manner

Capturing internal feedback on client collaboration and complaints after a finished project

Checking invoices to ensure that they match the services delivered

Improving the customer experience continuously

Handling all client requests

Accompanying clients through deals from a-z (setting prices, sending out and adapting proposals, checking invoices)

Passing on all information of closed deals to project related roles and platforms

Collecting client data

Establishing and maintaining a healthy relationship with our Client Base

Selling our products

Creating a first direct contact with potential clients and reaching out to high-potential leads to personally present our products and services.

Engaging with potential new customers to find out exactly what they want.

Showing potential customers how we could meet or exceed their expectations.

Handing off new customers to Closer for the contract once they have decided to place an order.