Roles
General Company Circle
Crafting Lab
Marketing and Sales
Inspiring architectural visuals
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In- and Outbound Communications
for Role SupportPurpose:
Inbound and outbound customer communication handled
Accountabilities:
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Reading and processing the general Nightnurse Images inbox (beeper@nightnurse.ch), answering requests to confirm receipt and relaying to appropriate role
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Answering the main office phone and making sure the main number is attended to during business hours
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Arranging answerphone outside of business hours on special occasions
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Emptying letterbox on a daily basis
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Arranging deputy if unavailable
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Sending out mail
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Accountabilities:
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Confirming and processing holiday requests from all Nurses in exchange with Project Coordination
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Confirming and processing absences
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High-quality Visuals through Excellent Service
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Accountabilities:
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Coordinating and assigning clients projects to the best fitting Project Lead, Creative Director and Visualizer, according to the crafting images process (CIP) as described by Process Design
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Balancing workload by monitoring the capacity, capability, overall well-being and coordinating support if needed
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Holding Meetings with all needed role fillers when necessary to coordinate the workload
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Defining 3D modelling priorities for client projects in case of overlapping and unfeasible deadlines
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Accountabilities:
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Working towards customer expectations as captured in the project description and communicated in the Closer briefing, as well as directly communicated by the client.
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Leading commissioned projects by nightnurse standards according to the crafting images process (CIP) as described by Process Design
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Communicating externally with the client and internally with the project team (usually including Closer, Visualizer, Creative Director) and being in active and constant exchange.
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Receiving and verifying client feedbacks and discuss them with Visualizer and Creative Director
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Keeping track with project budget and communicating budget issues with Closer and Visualizer, informing the client if out-of-scope requests lead to additional costs before doing them
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Distributing tasks inside the team (when more than one Visualizer is involved)
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Checking client data and sending projects to 3D Modeller (Buenos Aires)
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Setting up the final folder with all necessary files and archiving projects
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Organizing site photos in a timely manner
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Capturing internal feedback on client collaboration and complaints after a finished project
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Checking invoices to ensure that they match the services delivered
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More new and returning business
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Accountabilities:
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Improving the customer experience continuously
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Handling all client requests
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Accompanying clients through deals from a-z (setting prices, sending out and adapting proposals, checking invoices)
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Passing on all information of closed deals to project related roles and platforms
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Collecting client data
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Establishing and maintaining a healthy relationship with our Client Base
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Selling our products
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Accountabilities:
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Creating a first direct contact with potential clients and reaching out to high-potential leads to personally present our products and services.
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Engaging with potential new customers to find out exactly what they want.
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Showing potential customers how we could meet or exceed their expectations.
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Handing off new customers to Closer for the contract once they have decided to place an order.
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