Briefing Visualizer and Project Lead

Checking invoices to clients

Preparing client info for project take over by Visualizer and Project Lead

Responding to client requests

Discussing and closing deals with clients

Presenting new technologies to clients

Contracting clients for exclusive cooperation

Keeping the calendar up to date according to Vertec projects

Checking back with Project Coordinator in case of requests in times with high demand

Asking clients about publishability date of the images after closing the deals, and recording these informations in Vertec

Opening basecamp for upcoming projects

Tracking and collecting the reasons if a project is canceled by a client

Asking new clients how they found us and documenting result

Dealing with customer complaints and documenting them in vertec

Contacting and engaging with potential clients

Representing Nightnurse Images GmbH in the outside world

Maintaining relationships with large-project clients

Maintaining relationships with stakeholders when travelling is required

Collecting customer opinions and documenting them if relevant

Facilitating the Circle’s constitutionally-required meetings

Auditing the meetings and records of Sub-Circles as needed, and declaring a Process Breakdown upon discovering a pattern of behavior that conflicts with the rules of the Constitution

Maintaining an overview of our project commitments to clients and our available time resources

Following up on open proposals and cleaning up projects that should have been finished

Defining holiday blockage for periods with high demand or many absences to ensure that we have enough capacities available for the anticipated amount of work

Crafting proposal according to data collected by Closer and handing written offers back to Closer or sending to customer if requested

Adapting proposal during the project if requested by Closer

Defining pricing for proposal if not specified by Closer or Pricing

Checking product quality with Visualizer according to the crafting images process (CIP) as described by Process Design

Showing 'to boldly go where no man has gone before'-pathways to Visualizer

Working together with the visualizer and the closer on the project assigned to them by the project coordinator, providing professional advice and help

Participating kick-off meeting at the beginning of the project or at a point agreed by the involved parties

Intervening in the creative production process if the visualizer is under performing, the product is not meeting quality standards and/or at other disturbances

Providing quality control and approval on key points in the project on request

Spotting disturbance patterns in the production process and addressing them in the monthly assembly

Holding monthly meetings with available creative directors to discuss the state of the creative production in the company.

Defining criteria that future role fillers should meet

Coordinating and assigning clients projects to the best fitting Project Lead, Creative Director and Visualizer, according to the crafting images process (CIP) as described by Process Design

Balancing workload by monitoring the capacity, capability, overall well-being and coordinating support if needed

Holding Meetings with all needed role fillers when necessary to coordinate the workload

Defining 3D modelling priorities for client projects in case of overlapping and unfeasible deadlines

Working towards customer expectations as captured in the project description and communicated in the Closer briefing, as well as directly communicated by the client.

Leading commissioned projects by nightnurse standards according to the crafting images process (CIP) as described by Process Design

Communicating externally with the client and internally with the project team (usually including Closer, Visualizer, Creative Director) and being in active and constant exchange.

Receiving and verifying client feedbacks and discuss them with Visualizer and Creative Director

Keeping track with project budget and communicating budget issues with Closer and Visualizer

Distributing tasks inside the team (when more than one Visualizer is involved)

Checking client data and sending projects to 3D Modeller (Buenos Aires)

Setting up the final folder with all necessary files and archiving projects

Organizing site photos in a timely manner