Support Ops
Production
Purpose:
High-quality tools and efficient processes to support production
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Accountabilities:
- Processing library items according to the quality standards as defined by @Quality Standards and priorities as defined by @Library Coordinator
- Adding new items to the library from the "not done" folder as well as from the "original files" folder
- Removing items that are of poor quality or not useable
Purpose:
Perfect visualisation solutions for architects and real-estate market, created through a profound understanding of their needs and expectations
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Accountabilities:
- Working towards customer expectations as captured in the project description and communicated in the @General Company Circle briefing, as well as directly communicated by the client.
- Leading commissioned projects by nightnurse standards according to the crafting images process (CIP) as described by @Process Design
- Communicating externally with the client and internally with the project team (usually including @General Company Circle, @Visualizer, @Undefined_Role) and being in active and constant exchange.
- Receiving and verifying client feedbacks and discuss them with @Visualizer and @Creative Director
- Keeping track of project budget and communicating budget issues with @Closer and @Visualizer, informing the client if out-of-scope requests lead to additional costs before doing them
- Distributing tasks inside the team (when more than one @Visualizer is involved)
- Checking client data and sending projects to @3D Modeller (Buenos Aires)
- Setting up the final folder with all necessary files and archiving projects
- Organizing site photos in a timely manner
- Capturing internal feedback on client collaboration and complaints after a finished project
- Checking invoices according to the delivered services
- Updating Project Timeline in Vertec when changed and communicating it in #project_coordination in slack
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Accountabilities:
- Crafting images according to processes as described by @Process Design
- Helping other @Visualizer in need
- Wrapping up projects as defined by @Process Design
- Capturing and processing learnings after the project is done
- Processing good content into the drop zone of the library
- Correcting and saving any faulty items you come across in the 3D library
- Documenting and presenting workshops on request
- Capturing internal feedback on self-satisfaction, 3D model and photography after a finished project
- Creating "X-Ray" content on request by @Workshop Organisation
- Following the Quality Standard guidelines and requirements, documented on notion, during the crafting image process
- Taking site photos for any assigned projects in accordance with Site-Photography Quality Standards