Purpose:

Visual Aid for good architecture

  • Facilitator

    Purpose:

    Circle governance and operational practices aligned with the Constitution.

    Accountabilities:

    • Facilitating the Circle’s constitutionally-required meetings

    • Auditing the meetings and records of Sub-Circles as needed, and declaring a Process Breakdown upon discovering a pattern of behavior that conflicts with the rules of the Constitution

  • Shareholder

    Purpose:

    Legal grounding for Nightnurse Images GmbH

    Accountabilities:

    • Representing the perspective of the shareholder

  • Visualization Academy

    Purpose:

    Kick-ass training and tools for the art and technology of visualisation

    Accountabilities:

    • Designing trainings and workshops to introduce visualisation tools and develop the skills needed to practice the art of visualisation

    • Collecting photographs, brief videos, and/or quotes during live trainings for promotional purposes

    • Maintaining a database of who has attended each training

    • Delivering and managing logistics for workshops

    • Maintaining, developing a network of Specialists who teach the courses

    • Marketing training and software offerings to the public

    • Researching visualisation tools for 3d-software.ch to market, sell and offer support for.

    • Maintaining, feeding, running website for course offerings

    • Maintaining, feeding, running website for software offerings

    • Developing and maintaining a pricing model for public workshops and private trainings

Purpose:

Visual Aid for good architecture

  • Branch Link

    for BA

    Purpose:

    Synced branches between New York, Buenos Aires, and Zürich

    Accountabilities:

    • Corresponding with branches

  • Business Development

    Purpose:

    Nightnurse Images grown to its best potential

    Accountabilities:

    • Finding and developing opportunities for Nightnurse Images to grow into new fields of business or new locations.

    • Tracking and reporting regularly innovative future tendencies on the market for digitalizing architecture

  • External teaching

    Purpose:

    All our best-kept secrets shared

    Accountabilities:

    • Teaching visualization to external students

  • GTD Master

    Purpose:

    Establishing GTD practice

    Accountabilities:

    • Teaching new hires about the GTD principles

  • Inreach

    Purpose:

    Everyone informed

    Accountabilities:

    • Creating and sending the Nurseletter

  • Marketing and Sales

    Purpose:

    More new and returning business

    Domains:

    • Website

    Accountabilities:

    • Marketing and selling Nightnurse Images products and services.

    • Providing support for new and existing customers during every step of the customer journey toward brand advocacy.

Purpose:

High-quality Visuals through Excellent Service

  • Project Lead

    for Films

    Purpose:

    Project Lead and Communication that leads to a happy customer

    Accountabilities:

    • Working towards customer expectations as captured in the project description and communicated in the Closer briefing, as well as directly communicated by the client.

    • Leading commissioned projects by nightnurse standards according to the crafting images process (CIP) as described by Process Design

    • Communicating externally with the client and internally with the project team (usually including Closer, Visualizer, Creative Director) and being in active and constant exchange.

    • Receiving and verifying client feedbacks and discuss them with Visualizer and Creative Director

    • Keeping track with project budget and communicating budget issues with Closer and Visualizer, informing the client if out-of-scope requests lead to additional costs before doing them

    • Distributing tasks inside the team (when more than one Visualizer is involved)

    • Checking client data and sending projects to 3D Modeller (Buenos Aires)

    • Setting up the final folder with all necessary files and archiving projects

    • Organizing site photos in a timely manner

  • Tutor

    for Client Communication

    Purpose:

    Skillful players

    Accountabilities:

    • Teaching the module to all partners on request

    • Helping and advising with individual technical issues and problems.

    • Creating and presenting workshops for new techniques and useful skills that are not yet well known

    • Creating modules and maintaining documentation on Notion

Purpose:

More new and returning business

  • Closer

    Purpose:

    Great deals established

    Accountabilities:

    • Briefing Visualizer and Project Lead

    • Checking invoices to clients

    • Preparing client info for project take over by Visualizer and Project Lead

    • Responding to client requests

    • Discussing and closing deals with clients

    • Presenting new technologies to clients

    • Contracting clients for exclusive cooperation

    • Keeping the calendar up to date according to Vertec projects

    • Checking back with Project Coordinator in case of requests in times with high demand

    • Asking clients about publishability date of the images after closing the deals, and recording these informations in Vertec

    • Opening basecamp for upcoming projects

    • Tracking and collecting the reasons if a project is canceled by a client

    • Asking new clients how they found us and documenting result

  • Customer Care

    Purpose:

    Turning Customers into Returning Customers and keeping them as Loyal Customers

    Accountabilities:

    • Reaching out to customers after they have concluded a project with us to ask for their experience and feedback.

    • Collecting testimonials and stories from happy customers for use in marketing.

    • Making sure that customers know their feedback is invaluable to us.
      Conveying to customers that we value their business and opinion - and that we will take their suggestions for improvement seriously.

    • Documenting feedback for the improvement of our products and services.

    • Resolving customer complaints and processing learnings from them

  • Customer Data Gardener

    Purpose:

    Our customer data perfectly kept, developed and made available

    Accountabilities:

    • Providing accurate and up-to-date contact data for reaching out to customers

    • Maintaining groups of contacts for various kinds of marketing

    • Making sure that the request from customers to unsubscribe from our communication is respected

  • Go-Getter

    Purpose:

    Leads turned to customers

    Accountabilities:

    • Reaching out to high-potential leads to personally present our products and services.

    • Engaging with potential new customers to find out exactly what they want.

    • Showing potential customers how we could meet or exceed their expectations.

    • Handing off new customers to Closer for the contract once they have decided to place an order.

  • Lead Link

    Purpose:

    More new and returning business

    Domains:

    • Role assignments within the Circle

    Accountabilities:

    • Assigning Partners to the Circle’s Roles; monitoring the fit; offering feedback to enhance fit; and re-assigning Roles to other Partners when useful for enhancing fit

    • Allocating the Circle’s resources across its various Projects and/or Roles

    • Establishing priorities and Strategies for the Circle

    • Defining metrics for the circle

    • Structuring the Governance of the Circle to enact its Purpose and Accountabilities

    • Removing constraints within the Circle to the Super-Circle enacting its Purpose and Accountabilities

  • Networker

    Purpose:

    Social Events leveraged for Customer Acquisition

    Accountabilities:

    • Getting in touch with potential customers at social events

    • Qualifying lead by following up on contacts established during events

    • Handing off the qualified lead to the Go-Getter

  • Online Advertising

    Purpose:

    Maximum impact of paid reach

    Accountabilities:

    • Creating and maintaining campaigns on online networks

    • Tracking return on ad spend (ROAS)

  • Outreach Operations

    Purpose:

    Spread the good word of our work

    Accountabilities:

    • Devising and delivering outreach projects

  • Public Relations

    Purpose:

    Good relationship with the public

    Accountabilities:

    • Responding to requests from external stakeholders

    • Showing whoever approaches us who we are and what we do

  • Sales Documents

    Purpose:

    Unspecified

    Accountabilities:

    • Creating and maintaining content and texts of our business proposal templates

  • Salesperson

    Purpose:

    New leads

    Accountabilities:

    • Creating a first direct contact with a new potential client (eg. face to face or cold calling)

  • Translator

    Purpose:

    Our sales documents available in proper English and French

    Accountabilities:

    • Translating sales documents

  • Website Manager

    Purpose:

    The perfect website

    Accountabilities:

    • Maintaining relationship with website developer to have Nightnurse requirements met

    • Improving the look and feel of our website

Purpose:

Kick-ass training and tools for the art and technology of visualisation

  • Lead Link

    Purpose:

    Kick-ass training and tools for the art and technology of visualisation

    Domains:

    • Role assignments within the Circle

    Accountabilities:

    • Assigning Partners to the Circle’s Roles; monitoring the fit; offering feedback to enhance fit; and re-assigning Roles to other Partners when useful for enhancing fit

    • Allocating the Circle’s resources across its various Projects and/or Roles

    • Establishing priorities and Strategies for the Circle

    • Defining metrics for the circle

    • Structuring the Governance of the Circle to enact its Purpose and Accountabilities

    • Removing constraints within the Circle to the Super-Circle enacting its Purpose and Accountabilities